Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Farah Mostafa Ghoniem

Farah Mostafa Ghoniem

Project Coordinator
144 Al-Bahr Al-Azaam Street Giza

Summary

An energetic Lady who is Detail-oriented individual with exceptional communication and project management, presnting skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
23
23
years of post-secondary education
2
2
Certifications

Work History

Technical Project Coordinator

Solutions Gate
01.2024 - 09.2024
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
  • Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

CEO Executive Assistant

Solutions Gate
03.2024 - 09.2024
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Handled confidential and sensitive information with discretion and tact.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Managed executive calendars, scheduling meetings and appointments and coordinating projects to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Enhanced executive decision-making with comprehensive research and detailed reporting.
  • Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.

Customer Service Representative

Concentrix
09.2023 - 03.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

International Account Advisor

VOIS
02.2022 - 06.2023
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
  • Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
  • By diligently addressing complaints, conducting thorough investigations, and implementing appropriate resolutions, you contribute to maintaining customer trust, organizational reputation, and continuous improvement
  • Handled customer disputes and complaints with tact and diplomacy, resulting in a decrease in customer complaints
  • Developed and implemented strategies to manage customer complaints and escalations, resulting in a 97.90% reduction in customer complaints.
  • Achieved consistent positive feedback from clients regarding the quality of advice provided, contributing to a strong reputation as a trusted International Account Advisor.

Events Presenter

Freelance
09.2021 - Current

Being a presenter is a dynamic and exhilarating role that allows me to captivate audiences, share knowledge, and create memorable experiences through the power of effective communication and engaging storytelling .

  • Wrote and scripted show prior to air for approval by management.
  • Rehearsed scripts to present a fluid and error-free program.
  • Established a strong personal brand as a presenter by consistently delivering engaging, informative, and thought-provoking content to diverse audiences.
  • Conducted thorough research on presentation topics, ensuring accuracy and relevance of information shared with audiences.
  • Employed strong public speaking skills to effectively communicate complex ideas and concepts, making them accessible for diverse audiences.
  • Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
  • Delivered high-quality remote presentations using video conferencing technology when required without sacrificing effectiveness or engagement levels.
  • Received consistently positive feedback from both event organizers and attendees regarding presentation content, delivery style, and overall impact.

Assistant Administrator

Not Courses Academy
02.2016 - 10.2016
  • Collaborated closely with managers, executives, and fellow administrative professionals, demonstrating strong teamwork and coordination skills.
  • Played a significant role in maintaining the overall efficiency and success of the team through effective support and communication.
  • Developed and honed essential skills, including organizational abilities, time management, problem-solving, and technical proficiency.
  • Demonstrated a high level of confidentiality and professionalism while supporting administrative functions.
  • Adaptable and approachable, consistently providing assistance to team members as needed.
  • Contributed to the smooth operation of the office by ensuring that administrative tasks were completed accurately and efficiently.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor of Business Administration And Management -

Modern Academy For Computer Science
04.2001 - 06.2024

Skills

  • Adaptability
  • Confidentiality
  • Microsoft Office
  • Personal Branding
  • Time Management
  • Succession Planning
  • Corporate Governance
  • Problem-solving abilities
  • Planning and coordination
  • Teamwork and Collaboration
  • Project management abilities
  • Business process understanding

Certification

Onyx Pro Financial Track, Ultimate Academy

04-2022

Project Management Course - certificated by ESLSCA University

10-2024

Languages

Arabic
Native language
English
Proficient
C2

Timeline

Project Management Course - certificated by ESLSCA University

10-2024

CEO Executive Assistant

Solutions Gate
03.2024 - 09.2024

Technical Project Coordinator

Solutions Gate
01.2024 - 09.2024

Customer Service Representative

Concentrix
09.2023 - 03.2024

Onyx Pro Financial Track, Ultimate Academy

04-2022

International Account Advisor

VOIS
02.2022 - 06.2023

Events Presenter

Freelance
09.2021 - Current

Assistant Administrator

Not Courses Academy
02.2016 - 10.2016

Bachelor of Business Administration And Management -

Modern Academy For Computer Science
04.2001 - 06.2024
Farah Mostafa GhoniemProject Coordinator