ICDL
Mustafa Elkelany
Mr. Mustafa ELkelany
Jubail
Summary
Driven by a proven track record in operations management and customer relations, I have effectively led teams at Saudi Airlines Catering to enhance service quality and operational efficiency. Skilled in staff supervision and logistics coordination, my strategic planning and employee development efforts have consistently improved guest satisfaction and team productivity.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Operation Supervisor
Saudi Airlines Catering
08.2023 - Current
- Motivated and trained employees to maximize team productivity.
- Coordinated with various departments to ensure seamless guest experiences and high satisfaction levels.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Implemented and monitored quality control measures to maintain the highest standards of service and cleanliness.
- Developed and enforced health and safety protocols to ensure compliance with industry regulations.
- Optimized inventory management to ensure availability of necessary supplies without excess waste.
- Conducted regular staff meetings to communicate goals, expectations, and updates, fostering a collaborative work environment.
- Oversaw the scheduling and allocation of staff to ensure adequate coverage during peak hours and special events.
- Analyzed guest feedback and implemented improvements to enhance service quality and guest satisfaction.
- Managed budgetary constraints and worked to reduce operational costs without compromising service quality.
- Training of new employees, ensuring they were well-prepared to uphold the establishment's standards.
- Resolved escalated guest complaints with professionalism and efficiency, turning potential issues into positive experiences.
- Coordinated with the kitchen and front-of-house staff to ensure timely and accurate order serving.
- Implemented technology solutions to streamline operations and improve overall efficiency.
- Planned and executed special events, ensuring all aspects were meticulously managed for a flawless guest experience.
Restaurant Manager
Nile Lounge ( Five-Stars Restaurants )
04.2018 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Supervisor of Operations
JW Marriott
01.2016 - 02.2018
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Senior Captain
Sunrise Hotels & Resorts
02.2014 - 01.2016
- Consistently met or exceeded company budgetary goals through careful financial planning, cost control initiatives, and revenue generation strategies aboard the vessel.
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
- Increased safety standards by implementing rigorous training programs for crew members.
- Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
Restaurant Captain
Sofitel Hotel
01.2012 - 01.2014
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
Restaurant Waiter
New Sphinx Dahab Hotel
05.2011 - 01.2012
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Education
Bachelor of Business Administration - Business Administration
Ain Shams Univercity
Cairo Egypt 04.2001 -
Skills
- Operations Management
- Customer Relations
- Performance monitoring
- Staff Supervision
- Logistics Coordination
- Employee Development
- Customer relationship development
- Project Planning
- Team Training
- Risk Management
- Marketing
- Complex problem solver
- Memory
Software
Timeline
Operation Supervisor
Saudi Airlines Catering
08.2023 - Current
Restaurant Manager
Nile Lounge ( Five-Stars Restaurants )
04.2018 - 05.2023
Supervisor of Operations
JW Marriott
01.2016 - 02.2018
Senior Captain
Sunrise Hotels & Resorts
02.2014 - 01.2016
Restaurant Captain
Sofitel Hotel
01.2012 - 01.2014
Restaurant Waiter
New Sphinx Dahab Hotel
05.2011 - 01.2012
Bachelor of Business Administration - Business Administration
Ain Shams Univercity
04.2001 -