Fares Mostafa
Sales Account Manager For Sovereign Entities
Cairo
Summary
Self-motivated, top-performing professional with many years' management experience and many years of sales experience, selling both products and services. Demonstrated ability to exceed corporate sales goals. Skilled in all phases of the sales process from prospecting through closing; including post-sales service, generating repeat/referral business, and guiding the customer through the selling process.
Dynamic Account Manager with progressive experience developing business market strategies, directing new sales initiatives and leading growth to meet and exceed sales targets.
Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages
Work History
Call Center Agent
Tedata
01.2015 - 01.2016
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Complaint Team Agent
Tedata
01.2016 - 01.2018
- Answers incoming calls, handle all customers complaints
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Dealing with VIP customers
- Informed clients of policies and procedures.
Sales Specialist Representative
Telecom Egypt
Cairo, Cairo Governorate
01.2018 - 01.2021
- Deal with current customers and respond to sales enquiries/complaints via phone calls/ emails / website / customer visits efficiently
- Ensure accurate completion of all sales related administrative details for efficiency
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
Senior Sales Representative
Telecom Egypt
01.2021 - 01.2024
- Manage the selling cycle from sales prospect to sales closure and provide on-going support to sales team for better efficiency
- Collect data and prepare sales daily reports to track sales achievements
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Increased sales revenue by building and maintaining strong relationships with key clients.
Sales Account Manager for Sovereign Entities
Account Management
01.2024 - Current
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Negotiated prices, terms of sale and service agreements.
- Anticipated clients' needs by staying in touch on regular basis.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Built client relationships by acting as liaison between customer service and sales teams.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Bachelor of Law -
Ain Shams University
Skills
- Communication skills
- Strong decision maker
- Complex problem solver
- Self-motivation
- sales techniques
- Customer-oriented
- Strategic account development
- Relationship selling
Personal Information
- Date of Birth: 11/26/90
- Nationality: Egyptian
Military Status
Completed
Timeline
Sales Account Manager for Sovereign Entities
Account Management
01.2024 - Current
Senior Sales Representative
Telecom Egypt
01.2021 - 01.2024
Sales Specialist Representative
Telecom Egypt
01.2018 - 01.2021
Complaint Team Agent
Tedata
01.2016 - 01.2018
Call Center Agent
Tedata
01.2015 - 01.2016
Bachelor of Law -
Ain Shams University
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