Farha Ahmed
Cairo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Representative
Vodafone UK
Cairo
01.2019 - 11.2021
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Education
Mass Communication
Sherok Academy
09.2019 - 08.2023
Skills
First Call resolution
Timeline
Mass Communication
Sherok Academy
09.2019 - 08.2023
Customer Care Representative
Vodafone UK
01.2019 - 11.2021
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