Farha Karrar
Alexandria
Summary
A fresh gradute from the faculty of Phusical Education at Alexandria University with solid teamwork skills.
Dynamic Call Center Agent with proven expertise in customer communications and problem-solving, honed at Riviera Centre. Excelled in maintaining high customer satisfaction, achieving call-time standards, and collaborating effectively with teams. Skilled in data entry and adept at diffusing tensions, ensuring positive outcomes in high-pressure environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Call Center Agent
Riviera Centre
01.2021 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Physical Education Teaching And Coaching
Physical Education
Alexandria, Egypt04-2024
Skills
Problem-solving skills
Timeline
Call Center Agent
Riviera Centre
01.2021 - 11.2024
Physical Education Teaching And Coaching
Physical Education
Similar Profiles
Sarah NoirotSarah Noirot
Assistant sociale at ARAS Riviera, Centre social régionalAssistant sociale at ARAS Riviera, Centre social régional
Youssef HozayenYoussef Hozayen
Teacher's Assistant at Riviera IGCSE CentreTeacher's Assistant at Riviera IGCSE Centre
Hope RobinsonHope Robinson
Youth Ministry Leader at Riviera Christian CentreYouth Ministry Leader at Riviera Christian Centre
Kashouna LoudermillKashouna Loudermill
Superintendent to the Chief Operations Officer at United States Space Force (USSF)Superintendent to the Chief Operations Officer at United States Space Force (USSF)
Ziad KhaderZiad Khader
Entertainment Supervisor at Villains Entertainment CompanyEntertainment Supervisor at Villains Entertainment Company