Farouk Ismail Metwally
Giza
Overview
20
20
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Business Development & Marketing Manager
Ayat Islamic Educational Center
Cairo
12.2018 - Current
- Identified and pursued valuable opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Compiled product and customer data to generate informed profit projections.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
Freelancer NGOs Social Media & In-Field Marketing
Freelnacer (Resala, 57357, Aziz-Bellah Islamic Center)
Cairo, Alexandria
10.2013 - 12.2018
- Wrote social media content to increase engagement with donors.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
- Supported SEO initiatives to improve content, keywords and branding.
- Managed relationships with third-party vendors and suppliers.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
Branch Coordinator
Resala NGO Egypt
Cairo
04.2008 - 10.2013
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Coordinated and assigned service call requests.
- Generated financial and operational reports to assist management with business strategy.
- Resolved various issues impacting donations management and business operations.
- Boosted donations and donors loyalty through incentive programs.
- Complied with regulatory guidelines and requirements.
Tele-Marketing & Customer Service Specialist
Forsan El Kheir NGO
Cairo
02.2005 - 11.2009
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor degree - Computer Science
Helwan University
09.2003 - 05.2007
Nov-2007 ICDL Certificate -
Central Agency For Public Mobilization &Statistics
09.2007 - 11.2007
SEO course - undefined
Google Adware – Bing Ads Course - undefined
Jumia Marketing course - undefined
Quran, Tajweed & Islamic Studies -
Al Hosary Institite For Quran & Islamic Studies
07.2013 - 02.2015
Complete Data Analysis Diploma -
Udacity & Coursera
02.2021 - 05.2022
Soft Skills & Leadership -
Zedny
01.2007 - 04.2007
Customer Service & Selling Skills -
YAT Academy
05.2009 - 08.2009
Skills
MS Office
E-Marketing skills
SEO
Social Media Content & Marketing
Communication SkillsHard working
Flexible-willing to change and adaptPresentation skillsCustomer service awarenessTeam Working & LeadershipSelf-confidenceQuick learning & have great problem-solving skills
Ability to work on shift basisPositive Mental Attitude
Dealing with Difficult Customers
Selling Skills
Marketing Skills
Data Analysis Skills
Management Skills
Timeline
Complete Data Analysis Diploma -
Udacity & Coursera
02.2021 - 05.2022
Business Development & Marketing Manager
Ayat Islamic Educational Center
12.2018 - Current
Freelancer NGOs Social Media & In-Field Marketing
Freelnacer (Resala, 57357, Aziz-Bellah Islamic Center)
10.2013 - 12.2018
Quran, Tajweed & Islamic Studies -
Al Hosary Institite For Quran & Islamic Studies
07.2013 - 02.2015
Customer Service & Selling Skills -
YAT Academy
05.2009 - 08.2009
Branch Coordinator
Resala NGO Egypt
04.2008 - 10.2013
Nov-2007 ICDL Certificate -
Central Agency For Public Mobilization &Statistics
09.2007 - 11.2007
Soft Skills & Leadership -
Zedny
01.2007 - 04.2007
Tele-Marketing & Customer Service Specialist
Forsan El Kheir NGO
02.2005 - 11.2009
Bachelor degree - Computer Science
Helwan University
09.2003 - 05.2007