Summary
Overview
Work History
Education
Skills
Soft Skills
Chess. Painting and Reading
Timeline
Generic
Faten Emad ElDin Shaiboub

Faten Emad ElDin Shaiboub

Arabic-English Interpreter

Summary

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios and facilitating conversations.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Freelance Interpreter & Translator – Arabic/English

05.2022 - Current
  • Provided consecutive and simultaneous interpretation in medical, legal, technical, and business contexts.
  • Supported healthcare services (emergency & non-emergency), customer service, educational settings, and government programs.
  • Delivered 1000+ hours of professional interpretation with consistent client satisfaction.
  • Trained in medical interpretation terminology and HIPAA-compliant practices.
  • Collaborated with agencies such as Propio, Scribie, and other global language service providers.
  • Remote & On-site

Performance Manager

Vodafone (VOIS) – Tech Ops
01.2024 - 08.2025
  • Manage and monitor key metrics: FCR, AHT, NBA, Transfers, and ticket quality.
  • Lead performance initiatives and team competitions to drive engagement.
  • Develop tracking dashboards and reports to enhance service delivery.
  • Improve efficiency and support in achieving operational targets.
  • Performance Manager | 2024 – August 2025

Education

Bachelor’s Degree - Zoology & Chemistry

Faculty of Science
Alexandria University
01.2022

Skills

  • Interpretation & Translation
  • Consecutive & simultaneous interpretation
  • Medical, business, and technical translation
  • Note-taking & terminology management
  • HIPAA compliance & confidentiality
  • Computer & Technical
  • Microsoft Office (Word, Excel, PowerPoint)
  • Remote platforms (Zoom, MS Teams, Webex)
  • CRM tools

Soft Skills

  • Empathetic listener & culturally aware
  • Clear communicator under pressure
  • Detail-oriented & accurate note-taker
  • Strong problem-solving abilities
  • Ethical and professional behavior

Chess. Painting and Reading

  • Currently expanding language expertise by studying Spanish to broaden professional reach.
  • Engage in ongoing professional development, including terminology research and medical interpretation training.
  • Experienced in high-stakes scenarios such as medical appointments and emergency calls, where accuracy and empathy were essential.
  • Personal interests such as sketching and strategy-based activities support focus, patience, and attention to detail—qualities directly valuable in interpretation.

Timeline

Performance Manager

Vodafone (VOIS) – Tech Ops
01.2024 - 08.2025

Freelance Interpreter & Translator – Arabic/English

05.2022 - Current

Bachelor’s Degree - Zoology & Chemistry

Faculty of Science
Faten Emad ElDin ShaiboubArabic-English Interpreter