Faten Mohamed

• Managed full cycle of recruiting, hiring, and onboarding new employees. across Egypt, KSA and UAE.
• Conduct employee onboarding, exit interviews.
• Partner with business units to drive HR initiatives such as talent acquisition, performance management, succession planning, and employee development.
• Oversee the end-to-end performance management process, ensuring alignment with organizational goals.
• Update the organization chart across Egypt, KSA, and UAE on monthly basis, ensuring it accurately reflects the current headcount and divisional structure.
• Maintain up-to-date employee data on Oracle.
• Managing the employee recognition program.
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• Led the end-to-end recruitment process for technical positions across Egypt and UAE branches.
• Handled all personnel administration tasks including employee contracts, social insurance, work permits, and HR letters.
• Managed medical insurance processes, including enrollment, renewals, claims follow-up, and employee support.
• Implemented and managed performance evaluation systems aligned with company objectives.
• Organized employee engagement and recognition programs.
• Maintained up-to-date employee records, HR documentation, and HRIS databases.
• Executed payroll processing in compliance with legal regulations.
• Oversaw internal communications including announcements, onboarding schedules, and company events.

• Joined as the first HR hire in a startup environment and successfully established the HR function from scratch, including all processes, policies, and systems.
• Built and managed HR team.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Led end-to-end recruitment for a wide range of roles, from job postings and sourcing to interviewing and onboarding.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Partnered with department heads on workforce planning and staffing strategies to meet business growth needs.
• Designed and launched employee engagement and recognition.
• Administered payroll and personnel, employee contracts, social insurance, and work permits in compliance with labor laws.
• Managed employee benefits, including the Medical Insurance, Premium Card, MoneyFellows.
• Developed and monitored the HR budget and ensured efficient resource allocation.
• Led internal communications including HR announcements, company events, and policy updates.
• Prepared and submitted monthly HR reports to the to management.

• Managed the HR team.
• Acted as a consultant to top management, providing guidance on Egyptian labor law and legal regulations to ensure compliance and informed decision-making.
• Prepared the annual HR budget.
• Developed and implemented HR internal policies and procedures.
• Manage the company's participation in employment fairs, ensuring effective representation and engagement with potential candidates.
• Partnered with leadership and employees to enhance work relationships, foster employee morale, and boost retention and productivity.
• Designed and executed the onboarding process for new hires, ensuring a smooth integration experience.
• Managed HR administration (employee contracts, social insurance, and work permit, HR letters) in compliance with the legal regulations.
• Developed and managed the payroll process.
• Maintained accurate employee records and submitted regular HR reports, including headcount, payroll, leave tracking, and attrition rates.
• Led investigations and applied disciplinary actions in accordance with Egyptian labor law and company values.

• Led the end-to-end recruitment process for the retail sector, including job postings, screening, interviewing, and onboarding.
• Participated in assessment centers, administering English and logical reasoning exams.
• Coordinated communication between candidates, hiring managers, and relevant stakeholders to ensure smooth recruitment processes.
• Organized and conducted interviews for the Summer Internship Program.
• Managed the medical insurance process, including vendor coordination, employee enrollment, and payment handling.
• Oversaw employee lifecycle processes, including hiring, onboarding, resignations, and offboarding.

• Processed payroll for all employees, ensuring accuracy and timely disbursement.
• Oversaw daily HR operations for operations staff, maintaining smooth workflows.
• Designed and maintained a structured employee filing and documentation system.
• Managed the employee life cycle, including onboarding, probation evaluations, contract renewals, and terminations.
• Conducting detailed investigations to complex employee relations issues and recommending solutions that are in line with the Egyptian labor law and KidZania Cairo core values

• Managed daily HR operations for the Vodafone account, ensuring smooth HR service delivery.
• Coordinated and facilitated the onboarding process for new hires.
• Administered employee payroll, ensuring accuracy and timely salary disbursement.
• Conducted weekly HR visits to all Vodafone premises to provide on-ground support and address employee needs.
• Served as the focal point between employees and the HR back office, managing and addressing all employee requests efficiently.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Acted as a Floor Manager terms of:

- Maintaining service level.

- Handling global issues between the agents and technical support departments.