Sales leadership professional with strong track record in driving team performance and achieving sales targets. Skilled in strategic planning, coaching, and conflict resolution. Known for effective collaboration, adaptability, and delivering consistent results in dynamic environments. Proven ability to inspire and motivate teams to exceed expectations.
Hi, I’m
Fatima Dawood
Sales Team Leader
Alexandria
Summary
Overview
5
years of professional experience
3
Languages
Work History
Fantastic Services
Sales Team Leader
04.2025 - Current
Job overview
- Leading the team handling major partner accounts such as Amazon and Curry’s, ensuring top-tier service delivery, smooth operations, and consistent partner satisfaction.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Leading weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
Fantastic Services
Sales Agent
07.2022 - 03.2025
Job overview
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Worked with major accounts such as Amazon and Curry’s, providing seamless partner support.
Global Processing Outsource (GPO)
Appointment Setter
02.2021 - 07.2022
Job overview
- Set appointments with salespeople and potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building and objection handling.
UX Centers
Customer Service Representative
09.2020 - 12.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Alexandria University
Bachelor of Arts from Mass Communication - Journalism
04.2001
University Overview
Skills
Team management
Timeline
Sales Team Leader
Fantastic Services
04.2025 - Current
Sales Agent
Fantastic Services
07.2022 - 03.2025
Appointment Setter
Global Processing Outsource (GPO)
02.2021 - 07.2022
Customer Service Representative
UX Centers
09.2020 - 12.2020
Alexandria University
Bachelor of Arts from Mass Communication - Journalism
04.2001
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