Dynamic Customer Service Representative and support line with a proven track record at Telperformance, specializing in complaint resolution and CRM systems. Excelled in enhancing customer loyalty through empathetic service and technical support, leading to a promotion. Skilled in managing high-stress situations and boosting satisfaction, showcasing a blend of professional telephone demeanor and sales force expertise.
Hi, I’m
Fatima Ismail
Customer Service ( Support Line Specialist)
New Cairo,Cairo
Summary
Overview
2
years of professional experience
Work History
Telperformance
Customer Service Representative
06.2023 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Promoted to secondary support line
Education
Smart International Schools Sudan
High School from Psychology
University Overview
Skills
CRM specialist
Sales force specialist
Complaint resolution
Professional telephone demeanor
Technical Support
Timeline
Customer Service Representative
Telperformance
06.2023 - Current
Smart International Schools
High School from Psychology