Dynamic Customer Service Representative and support line with a proven track record at Telperformance, specializing in complaint resolution and CRM systems. Excelled in enhancing customer loyalty through empathetic service and technical support, leading to a promotion. Skilled in managing high-stress situations and boosting satisfaction, showcasing a blend of professional telephone demeanor and sales force expertise.
Hi, I’m
Fatima Ismail
Customer Service ( Support Line Specialist)
New Cairo,Cairo
Summary
Overview
2
years of professional experience
Work History
Telperformance
Customer Service Representative
06.2023 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Promoted to secondary support line
Education
Smart International Schools Sudan
High School from Psychology
University Overview
Skills
CRM specialist
Timeline
Customer Service Representative
Telperformance
06.2023 - Current
Smart International Schools
High School from Psychology
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