Fatma Elshafey

Planning courses content and methodology.
Preparing the drafts off material to be covered.
Evaluating the student progress through periodical tests.

Teaching different subjects such as scientific research.

Adjusting the course content and difficulty according too interests of the students.
Assisting with education conferences.

Generated and executed lesson plans.
Provided feedback on student progress.
Created formative and summative assessments.
Performed required duties.

Answered order placement calls from customer accounts.

Maintained and updated customer account information.

Maintained company data records in compliance with rules and regulations.

Responded to customer inquiries pertaining to product operation.

Notified appropriate departments of product and service failure complaints.

Addressed customer queries in coordination with other appropriate departments.

Performed system troubleshooting in response to customer input on product operations.

Maintained and updated customer database files to ensure full accuracy of stored information.

Assisted in training new employees and cross-trained with other departments

Utilized journalistic skills to format and structure contributions with an understanding of readers’ interests, resulting in regular acceptance of submissions.

Identify stories of interest and conduct research to ascertain key facts and focus.

Conduct editorial reviews to ensure syntax structure, grammar and content are of the highest quality.

Handle the tasks of preparing interview questions.
Responsible for editing of searching, developing and writing stories.

Responsible for reporting daily news for Al-Jarida website.

Translator during Cairo International Book Fair.

Responsible for translation department.

Ensured library was well-known to many people.