Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Fatma El Zahra Abdel Wahab Amin Al Said

Sr. Supervisor
Cairo

Summary

Dedicated and professional with a proven track record in operational management, service excellence, and team leadership. Extensive experience and capabilities to contribute to organizational goals while fostering mutual growth and success. Committed to making a positive impact and driving success within the company by leveraging skills.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education
12
12
Certifications

Work History

Assessment Senior Supervisor

The Egyptian Banking Institute (EBI)
7 2020 - Current
  • Oversee daily operations within the department to ensure seamless service delivery
  • Lead and mentor a team, ensuring alignment with performance metrics, customer satisfaction, and process compliance
  • Manage the financial performance of the department, ensuring profitability while monitoring monthly metrics
  • Ensure resources, tools, and equipment are available for optimal service delivery while maintaining inventory controls
  • Drive the implementation of productivity-enhancing processes, focusing on compliance and operational efficiency
  • Develop and enforce standards for quality, processes, and service delivery to meet or exceed expectations

Assessment Supervisor

The Egyptian Banking Institute (EBI)
03.2017 - 06.2020
  • Led a team in managing service delivery and ensuring performance met key business objectives
  • Maintained inventory and tools for smooth operations, improving service efficiency
  • Monitored financial results, and implemented improvements to achieve operational excellence
  • Collaborated across departments to implement quality standards and enhance service offerings

Office Manager

The Egyptian National Competitiveness Council (ENCC)
01.2012 - 01.2017
  • Managed administrative functions, ensuring smooth day-to-day operations
  • Worked closely with the Executive Director to implement organizational initiatives
  • Coordinated with experts and consultants to contribute to the Egyptian National Competitiveness Report
  • Assisted with the development of office management systems, creating an efficient shared drive for internal use

Events Coordinator

The Integrated Strategy for the Working Woman The Salheya Initiative
01.2014 - 01.2015
  • Company Overview: Ministry of Manpower and Emigration projects
  • Work closely with Executive Director (Dr
  • Monira Galal) on admin related issues
  • Responsible for events registrations
  • Also worked at the closing ceremony for the same initiative
  • Ministry of Manpower and Emigration projects

Events Coordinator

The Egyptian National Competitiveness Council (ENCC)
10.2010 - 03.2012
  • Organized events and managed communications with key stakeholders, ensuring the success of workshops, conferences, and study tours
  • Assisted the Executive Director (Prof
  • Mona El Baradei) with administrative tasks and event coordination under tight deadlines

Secretary

The Egyptian National Competitiveness Council (ENCC)
04.2009 - 09.2010
  • Provided administrative support, including managing emails, scheduling, and maintaining daily media reports for clients
  • Worked closely with the Executive Director to manage administrative duties for the Agriculture Competitiveness Council

Secretary, Contract Department

Beoik Company for Tourism
09.2008 - 01.2009
  • Managed contracts for the company's travel agency partnerships and maintained the company’s client database

Sales Management Trainee

Raya Shop Egypt
06.2006 - 06.2007
  • Assisted the sales management team in daily operations, gaining valuable hands-on experience

Education

Bachelor of Agriculture - Genetic Engineering Department

Ain Shams University
01.2004 - 01.2008

Skills

Proficient with Microsoft Office

Proficient with MS Outlook

Proficient with Internet applications

Experience with LMS

Experience with Metrica

Experience with Hogan

Experience with SAP Applications

Strong leadership

Team management

Excellent communication

Interpersonal skills

Ability to work under pressure

Problem-solving

Decision-making

Strong organizational skills

Time management

Adaptable

Quick learner

Data Analysis

Technical reviews

Staff Development

Employee Supervision

Employee Motivation

Staff Discipline

Financial Management

Priority management

Waste Reduction

Process Monitoring and Improvement

Data Analytics

Operations Management

Teamwork and Collaboration

MS Office

Interpersonal Skills

Time management abilities

Positive Attitude

Problem Resolution

Multitasking Abilities

Excellent Communication

Task Delegation

Customer Service

Team Development

Team Leadership

Relationship Building

Certification

Leadership Program (Dale Carnegie Training – Professional Development Courses)

Personal Information

  • Date of Birth: 04/05/87
  • Marital Status: Married

Timeline

Assessment Supervisor

The Egyptian Banking Institute (EBI)
03.2017 - 06.2020

Events Coordinator

The Integrated Strategy for the Working Woman The Salheya Initiative
01.2014 - 01.2015

Office Manager

The Egyptian National Competitiveness Council (ENCC)
01.2012 - 01.2017

Events Coordinator

The Egyptian National Competitiveness Council (ENCC)
10.2010 - 03.2012

Secretary

The Egyptian National Competitiveness Council (ENCC)
04.2009 - 09.2010

Secretary, Contract Department

Beoik Company for Tourism
09.2008 - 01.2009

Sales Management Trainee

Raya Shop Egypt
06.2006 - 06.2007

Bachelor of Agriculture - Genetic Engineering Department

Ain Shams University
01.2004 - 01.2008

Assessment Senior Supervisor

The Egyptian Banking Institute (EBI)
7 2020 - Current

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Fatma El Zahra Abdel Wahab Amin Al SaidSr. Supervisor