Fatma Gehad
6th Of October City
Summary
- Well-trained banking operations professional with Six years of
experience and the ability to provide accurate banking assistance to
multiple client types, including personal and commercial customers - Experienced bank teller, skilled at supporting daily branch operations
and providing premium customer service to each customer. Seeking a
challenging position within a visionary financial institution that offers the
opportunity for further career growth and exposure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Prime Assistance Relationship Manger
Egyptian Gulf Bank
12.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Maintained knowledge on banking products and distribution to provide optimal service support.
BANK-CUSTOMER-SERVICE-REPRESENTATIVE
BLOM BANK EGYPT
03.2019 - 11.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in
events. - Supported creation of detailed, technical financial models to value potential acquisition targets.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor of Business Information Systems - Accounting
MISR UNIVERSITY FOR SCIENCE AND TECHNOLOGY
6th Of October City, Egypt09.2018
Skills
- Analytical and Critical Thinking
- Self-Motivated
- MS Office
- Multitasking Abilities
- Planning and Coordination
- Time Management
- Teamwork and Collaboration
- Excellent Communication
- English - Fluent
- Problem-Solving
- Flexible and Adaptable
- Cultural Awareness
Certification
HR Management
At Brilliance Business School For Management
Accomplishments
Got an annual evaluation of very good twice in row
Training
- One month at QNB BANK
- Four year at CMB GROUP - Summer training
Timeline
Prime Assistance Relationship Manger
Egyptian Gulf Bank
12.2023 - Current
BANK-CUSTOMER-SERVICE-REPRESENTATIVE
BLOM BANK EGYPT
03.2019 - 11.2023
Bachelor of Business Information Systems - Accounting
MISR UNIVERSITY FOR SCIENCE AND TECHNOLOGY
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