Fatma Hussien

paint landscapes, portraits, and other subjects in a variety of styles, ranging from realistic to abstract., such as watercolors, oil paints, and acrylics.

• Built relationships with customers to encourage repeat business.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
• Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
• Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
• Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
• Worked closely with other departments as needed to resolve complex customer issues efficiently.
• Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.

• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
• Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
• Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
• Optimized schedules, forecasts and other tools to present to management.
• Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
• Prepared and maintained reports, dashboards and monthly packages.
• Evaluated existing workforce strategies; implemented process improvements leading to increased efficiency while maintaining quality standards during peak periods.

• Improved customer satisfaction by promptly addressing and resolving follow-up inquiries.
• Participated in regular team meetings, sharing insights and experiences to collectively improve the effectiveness of follow-up strategies.
• Developed strong relationships with clients, creating a positive experience that encouraged repeat business.
• Implemented tracking systems to monitor the status of open cases, allowing for faster resolution and improved accountability.