Reading, doing sports
Fatma Magdy
Cairo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Etisal international , Lufthansa account
Cairo
08.2022 - Current
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
isson experience , Shein German Account
Cairo
10.2021 - 06.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Updated account information to maintain customer records.
HR Recruiter
Elite recruitment
Cairo
07.2021 - 09.2021
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated schedules to arrange management interviews with applicants.
- Studied job descriptions and qualifications to determine applicant requirements.
Customer Service
xceed
Cairo
11.2020 - 05.2021
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
HR Recruiter
Workegypt
Cairo
09.2019 - 09.2020
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with hiring managers to understand job requirements and expectations.
German Language Teacher
Horizon language school
Cairo
11.2019 - 06.2020
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts.
- Illustrated effective leadership and resolved student conflicts to uphold discipline in classroom.
- Identified children's individual and collective learning needs and delivered instruction designed to capture students' interest and maximize individual learning.
Education
Lisence of Alsun ( Languages And Translation ) - German Language And Literature
Ainshams University
Cairo, Egypt 09.2015 - 06.2019
Skills
Complaint resolution
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Etisal international , Lufthansa account
08.2022 - Current
Customer Service Representative
isson experience , Shein German Account
10.2021 - 06.2022
HR Recruiter
Elite recruitment
07.2021 - 09.2021
Customer Service
xceed
11.2020 - 05.2021
German Language Teacher
Horizon language school
11.2019 - 06.2020
HR Recruiter
Workegypt
09.2019 - 09.2020
Lisence of Alsun ( Languages And Translation ) - German Language And Literature
Ainshams University
09.2015 - 06.2019
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