Summary
Overview
Work History
Education
Skills
Projects
Personal Information
Languages
Timeline
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Fatma Mostafa El-Banna

New Cairo,C

Summary

Learning from experience and simultaneously utilizing that experience to achieve excellence in the field of project management & delivery as well as operation management

Performance-driven Projects Manager with 24 years of extensive experience (17 years of experience working in Dubai, United Arab Emirates) with a background in pre-sales activity and technical support in IT network infrastructure, data centers, software application delivery, and IBM systems. Resourceful with excellent organization and communication abilities, leadership skills, multitasking strengths, and team motivation.

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience

Work History

Chief Systems Technical Officer - LVB

Infra Structure & Smart application
Cairo
08.2024 - 07.2025
  • Build quality assurance and data protection processes
  • Identify and prepare KPI for all the technical team members.
  • Develop technical aspects of the company's strategy to ensure alignment with its business goals
  • Identify and implement new technologies
  • Help departments use technology profitably
  • Supervise system infrastructure to ensure functionality and efficiency
  • Monitor KPIs and IT budgets to assess technological performance
  • Use stakeholders' feedback to inform necessary improvements and adjustments to technology
  • Communicate technology strategy to partners and investors
  • Hire and manage all technical staff based on projects need
  • Plan and arrange technical staff training

Head of PMO & Delivery Consultant

BVS (Business Values Services)
Cairo
03.2023 - 06.2024
  • Company Overview: Software development related to the banking and Fintech sector, digital transformation, cyber security, CBE (Central Banks of Egypt) Mandates related to IPN (Instant pavement network) system, middleware services integration, business automation, and mobile application.
  • Establish a project governance structure
  • Forecast and enable resource capacity planning
  • Responsible for the daily operation of the PMO staff and all project team members.
  • Identify and prepare KPI for all the projects team members.
  • Prioritize projects according to strategic business objectives
  • Deal with challenges and communicate project risks and opportunities
  • Streamline and automate processes and workflows
  • Maximize strategic and billable resource utilization
  • Provide management reports
  • Plan and schedule resources efficiently
  • Mentor and train project managers
  • Reuse project learning and knowledge
  • Prepare P&L reports for the projects
  • Coordinate deliverables with project managers
  • Hire and manage PMO staff based on projects need
  • Oversee project managers of all projects to ensure their projects are delivered on time within budget and to ensure it meet the quality and standards
  • Plan and arrange technical staff training
  • Facilitate team collaboration and communication
  • Software development related to the banking and Fintech sector, digital transformation, cyber security, CBE (Central Banks of Egypt) Mandates related to IPN (Instant pavement network) system, middleware services integration, business automation, and mobile application.

Projects Manager

GBM (Gulf Business Machines)
Dubai
10.2016 - 12.2021
  • Actively manage resources through resource planning
  • Validating and controlling the scope of work
  • Procurement management: Controlling procurements
  • Executing the work according to safety standards, project specifications, and requirements.
  • Organizing and motivating a project team
  • Time management to ensure completion of project deliverables on time
  • Cost management
  • Payment certification and approvals with consultants and client representatives for regular payment cycles
  • Communication management with all stakeholders on the project
  • Ensuring customer satisfaction
  • Analyzing the risks and preparing mitigation plans
  • Monitoring the work progress
  • Dealing with changes to the project as necessary and looking for opportunities for change requests and variations
  • Monitoring overall progress and resource utilization, initiating corrective action where necessary
  • Identifying and obtaining support and advice required for the management, planning, and control of the project
  • Managing reports and necessary documentation
  • Liaising with the financial team for payment claims as per project payment milestones
  • Handing over the project and getting the completion certificate signed off
  • Suggesting and recommending technical training to teams when required
  • Conducting performance reviews of team members, identifying areas of improvement, providing feedback, and recommending promotions
  • Providing an efficient working atmosphere to project teams and ensuring objectives are met within stipulated time
  • Making quick decisions and solving technical problems to provide an efficient environment for project implementation
  • Identifying resource and equipment requirements, efficient capacity planning, and managing software and hardware availability.

Projects Manager

Zio Technologies
Dubai
06.2012 - 09.2016
  • Planning what work needs to be done, when, and who is going to do it
  • Validating and controlling the scope of work
  • Procurement management: Controlling procurements
  • Ensuring the work is done to the right standard, project specifications, and requirements
  • Organizing and motivating a project team
  • Making sure the project delivers the expected deliverables on time
  • Ensuring that the project is running on time and within budget
  • Communication management with all stakeholders on the project
  • Ensuring customer satisfaction
  • Looking at the risks involved in the project and managing these risks
  • Monitoring the work progress
  • Monitoring overall progress and resource utilization, initiating corrective action where necessary
  • Identifying and obtaining support and advice required for the management, planning, and control of the project
  • Managing reports and necessary documentation
  • Liaising with the financial team for payment claims as per project payment milestones
  • Handing over the project and getting the completion certificate signed off

Senior Biomedical Engineer

General Organization for Educational Hospitals and Institutes
Cairo
09.2011 - 05.2012
  • Approve new equipment by conducting tests to meet the specified requirements.
  • Provide equipment operation demonstrations to doctors and technicians on how to use the equipment.
  • Maintain equipment by completing preventive maintenance schedules, conducting tests, troubleshooting, and repairing malfunctions.
  • Call for special equipment service, evaluate service contracts, and maintain equipment inventories.
  • Evaluate proposed equipment by conducting tests and evaluations.
  • Maintain supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt.
  • Negotiate costs with suppliers.

Pre-sales Manager/ Technical Support

Eastern Link information Technology (ELITE GROUP)
Dubai
03.2005 - 08.2011
  • Responsible for providing design and technical solutions to new and existing customers on infrastructure, active components, audio-visual, ELV, and security systems.
  • Managing pre-sales team daily activities, assigning tasks, discussing technical challenges, reviewing system design, etc.
  • To structure and produce compelling sales proposals, commercial, and technical documentation outlining the cost savings and benefits to clients of using the solution.
  • Provide trusted technical advice and recommendations to customers and colleagues.
  • Attend meetings with clients to determine technical and business requirements and ensure that all necessary information is collated before producing a solution.
  • Provide technical solutions in a professional manner and to agreed timeframes.
  • Interface with the implementation/project team, articulating customer requirements to ensure smooth transition from sales to delivery.
  • Provide product support to the implementation team.
  • Create design documentation including schematic diagrams with technical explanations.

Pre-sales & Technical Support Engineer

Tahrir Centre
Cairo
08.1999 - 12.2004
  • Responsible for providing design and technical solutions for audiovisual and security systems.
  • Attend meetings with clients to determine technical and business requirements and ensure that all necessary information is collated before producing a solution.
  • Interface with the implementation/project team, articulating customer requirements to ensure a smooth transition from sale to delivery.
  • Provide product support to the implementation team.
  • Create design documentation, including schematic diagrams with technical explanations.

Education

B.Sc. degree - Systems & Biomedical Eng.

Cairo University
Cairo

Skills

  • Performance-driven
  • Project Management
  • Pre-sales Activity
  • Technical Support
  • IT Network Infrastructure
  • Data Centers
  • Software Application Delivery
  • IBM Systems
  • Organization
  • Communication

Projects

IPN system for HDB, Al Baraka, AIB, FabMisr, IDBE, NBK 100 middleware integration services for AIB IDBE Automated workflow for committee Approval, retail account opening, corporate account opening, KYC retail and KYC corporate IPN stress test for Al Baraka, ENBD, ADCB, AIB, AB, SAIB SMS integration service for NBK IBM software upgrade for PAP IBM Gardium solution for SAIB Roads and Transport Authority (RTA - Dubai Government) - Enterprises Command and Control Centre (EC3) - for EXPO 2020 operation The Royal Atlantis Hotel - Palm Jumeirah Jewel Of the creek - Dubai Cleveland Clinic - AD Yas Mall - Abu Dhabi Habtoor City - Dubai Habtoor Metropolitan Hotel - Dubai Mediclinic Hospital - Dubai Al Muneera at Khor Al Raha - Al Raha Beach - Abu Dhabi Moevenpick Resort & SPA - Palm Jumeirah Laguna Tower - Moevenpick Hotels (5 Star Hotel & hotel apartments) Royal Amwaj Resort - Palm Jumeirah

Personal Information

Nationality: Egyptian

Languages

Arabic
First Language
English
Advanced
C1

Timeline

Chief Systems Technical Officer - LVB

Infra Structure & Smart application
08.2024 - 07.2025

Head of PMO & Delivery Consultant

BVS (Business Values Services)
03.2023 - 06.2024

Projects Manager

GBM (Gulf Business Machines)
10.2016 - 12.2021

Projects Manager

Zio Technologies
06.2012 - 09.2016

Senior Biomedical Engineer

General Organization for Educational Hospitals and Institutes
09.2011 - 05.2012

Pre-sales Manager/ Technical Support

Eastern Link information Technology (ELITE GROUP)
03.2005 - 08.2011

Pre-sales & Technical Support Engineer

Tahrir Centre
08.1999 - 12.2004

B.Sc. degree - Systems & Biomedical Eng.

Cairo University

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Fatma Mostafa El-Banna