Fatmah Taher
Office Manager & Personal Assistant
Cairo
Summary
Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.
Overview
20
20
years of professional experience
Work History
Office Manager & Personal Assistant
Hebashi Holding Group (HHG)
Nasr City
09.2023 - Current
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Regularly assessed office supplies and proactively ordered necessary items to avoid shortages.
- Acted as a bridge between management and staff, ensuring effective communication of concerns.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Domestic Travel Agent
Karen Travel
Down-Town
10.2022 - 09.2023
- Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
- Managed complex travel arrangements, including flight bookings, accommodations, and transportation logistics.
- Maintained accurate records of client preferences, payment details, and special requests for seamless service delivery.
- Enhanced client satisfaction by providing personalized domestic travel recommendations and itineraries.
- Resolved customer issues promptly and professionally, ensuring positive experiences and minimizing negative feedback.
- Organized group travel packages that catered to various interests while maximizing cost savings for clients.
Office Manager Of The Engineering Department
The Egyptian Co. For Import And Contracting,Egicat
Dokki, Egypt
01.2022 - 12.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
El-Nasr Trading
Heliopolis, Egypt
11.2020 - 07.2021
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed confidential information with care, ensuring personnel records and company documents remained secure.
Personal Assistant & Domestic Travel Manager
Titi Travel
Cornish Al-Nil
12.2010 - 11.2020
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Domestic Travel Agent
Lotus Tours
Down-Town
09.2009 - 12.2010
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
Executive Secretary
Venus Tours
Down-Town
03.2007 - 09.2009
- Coordinated travel arrangements and bookings for executive staff.
- Delivered impactful meetings and events by meticulously organizing logistics and materials.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Executive Secretary
National Motors Egypt
Dokki, Egypt
10.2005 - 02.2007
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Secretary
Al-Khomasya For Petroleum And Drilling System
Cairo, Egypt
05.2005 - 08.2005
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Telemarketing
Semiramis Intercontinental Hotel
Cairo, Egypt
11.2004 - 03.2005
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Contributed to the development of new telemarketing scripts that resulted in increased lead generation rates.
Education
Diploma - Human Resources Management
The Egyptian American Center ( Greek Campus )
Down-Town 05.2001 -
Bachelor In Languages And Translation - Language And Translation
Maaref Higher Institute For Language & Translation
Cairo, Egypt 05.2001 -
Skills
Office management
Operations management
Scheduling and calendar management
Travel coordination
Meeting planning
Human resources
Event coordination
Scheduling
Relationship building
Policy development
Problem-solving
Administration and reporting
Additional Information
* Advanced In English
* Expert In Administration
* Expert In Microsoft Office
* Advanced In Human Resources Management
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Office Manager & Personal Assistant
Hebashi Holding Group (HHG)
09.2023 - Current
Domestic Travel Agent
Karen Travel
10.2022 - 09.2023
Office Manager Of The Engineering Department
The Egyptian Co. For Import And Contracting,Egicat
01.2022 - 12.2022
Office Manager
El-Nasr Trading
11.2020 - 07.2021
Personal Assistant & Domestic Travel Manager
Titi Travel
12.2010 - 11.2020
Domestic Travel Agent
Lotus Tours
09.2009 - 12.2010
Executive Secretary
Venus Tours
03.2007 - 09.2009
Executive Secretary
National Motors Egypt
10.2005 - 02.2007
Secretary
Al-Khomasya For Petroleum And Drilling System
05.2005 - 08.2005
Telemarketing
Semiramis Intercontinental Hotel
11.2004 - 03.2005
Diploma - Human Resources Management
The Egyptian American Center ( Greek Campus )
05.2001 -
Bachelor In Languages And Translation - Language And Translation
Maaref Higher Institute For Language & Translation
05.2001 -