Fawzy Ahmad
Alexandria
Summary
Dynamic Service Manager with a proven track record at Dynamics Distribution, adept at enhancing customer satisfaction and driving profitability. Skilled in workshop monitoring and team leadership, I excel in upselling and problem-solving, consistently achieving revenue targets while fostering strong relationships. Committed to delivering excellence in service experiences.
Overview
15
15
years of professional experience
Work History
Service Manager
Dynamics Distribution
Alexandria
03.2024 - Current
- Company Overview: Authorized dealer of Fiat and Alfa Romeo.
- Managing the branch in terms of manpower, facilities, and service marketing to achieve targets in areas of customer satisfaction, retention, sales, and profit.
- Ensuring efficient work floor management, maintaining high workshop productivity.
- Ensuring a smooth reception process through continuous team development.
- Upgrading manpower with the HR department.
- Planning for yearly budgeting and monthly targets according to the brand's market share.
- Monitoring warranty and goodwill claims with full responsibility.
- Plan and control workshop procedures for service capacity and quality.
- Monitoring customers' feedback and ensuring optimum customer satisfaction by facilitating the service experience.
- Regularly analyze the profit, loss, and returns on investment of the workshop, and take corrective actions.
Reception Head
Abo Ghaly Motors
Cairo
08.2023 - 02.2024
- Company Overview: Authorized dealer of Mercedes-Benz.
- Maximize business revenue and profit objectives by managing the reception area in compliance with the brand’s quality standards, and ensuring that all reception teams achieve revenue-set targets.
- Maintain a high level of efficiency and customer satisfaction by providing the customer with an excellent service experience.
Senior Service Advisor
Alexandria National Automotive NATCO
Alexandria
03.2017 - 07.2023
- Company Overview: Authorized dealer of Mercedes-Benz.
- Acting as the reception head with full responsibility in his absence.
- Also acting as a service manager at the company's summer campaign (Alamein branch).
Service Advisor
Egyptian International Motors
Alexandria
08.2011 - 02.2017
- Company Overview: Authorized dealer of KIA & Renault.
Service Advisor
Egyptian Automotive and Trading
Alexandria
08.2010 - 07.2011
- Company Overview: Authorized dealer of VW & Audi.
Education
Certified Service Advisor -
MBEgypt (Mercedes-Benz regional office)
Cairo10.2018
Expert Service Advisor -
KIA worldwide corporation
Cairo04.2015
Certified Service Advisor -
KIA worldwide corporation
Cairo03.2015
Bachelor of mechanical engineering -
Faculty of engineering-Alexandria university
Alexandria07.2009
Skills
- Leading a team with high spirits
- Workshop monitoring with a fast response to all operations and process needs
- Ensuring quality with full focus on final control
- Generating multiple profit sources
- Proposing ideas for marketing campaigns
- Full concentration and monitoring for CSI, NPS, and customer complains
- Excellent cooperation with warranty department
- Upselling and cross-selling
- Complains handling
- Problem solving
- Multitasking
- Building relationships
- Teamwork
- Customer satisfaction and excellence
- Making decisions
- Keeping strength and focus
Languages
- English
- Arabic
- French
Documentation
Documents and certificates are available upon request.
Personal Information
- Place of Birth: Alexandria
- Date of Birth: 09/07/86
- Gender: Male
- Nationality: Egyptian
- Driving License: Private
- Marital Status: Married
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Service Manager
Dynamics Distribution
03.2024 - Current
Reception Head
Abo Ghaly Motors
08.2023 - 02.2024
Senior Service Advisor
Alexandria National Automotive NATCO
03.2017 - 07.2023
Service Advisor
Egyptian International Motors
08.2011 - 02.2017
Service Advisor
Egyptian Automotive and Trading
08.2010 - 07.2011
Certified Service Advisor -
MBEgypt (Mercedes-Benz regional office)
Expert Service Advisor -
KIA worldwide corporation
Certified Service Advisor -
KIA worldwide corporation
Bachelor of mechanical engineering -
Faculty of engineering-Alexandria university
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