Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
FAWZY ESSAM FAWZY

FAWZY ESSAM FAWZY

Cairo

Summary

  • Customer-oriented , Numbers driven and Trustworthy with 5+ years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines and ensure a quality and consistent result for end-users following SOPs . Skilled at building trusted, loyal relationships with clients. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Overview

7
7
years of professional experience

Work History

Investigation Specialist

Amazon
10.2023 - Current
  • Investigate suspicious activity and behavior that could pose a risk to the company audits customers.
  • Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and informationsharing.
  • Evaluate transactions and safeguard Amazon's global customer base, profitability and brand while maintaining a high bar of customer experience.
  • Increased success rate in high-profile investigations through the establishment of effective strategies and procedures.
  • Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
  • Utilized advanced research techniques to uncover hidden information during investigations.

P2P investigation specialist

Binance
01.2023 - Current
  • As the frontlines of the Binance market, I am arbitrating customer disputes professionally
  • Coordinating with other departments to obtain vital information.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Junior Software Tester

Amazon
04.2022 - 01.2023
  • Carried out automated and manual test execution, delivering relevant test coverage.
  • Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.
  • Coordinated exploratory testing with developers and project Manager to develop and execute test plans
  • Prioritised bugs through focused data collection and analysis, driving continual innovation.

Customer Service Executive

Amazon.eg
10.2021 - 04.2022
  • Communicated with customers through phone calls, online chats and to assess customer needs and provide solutions.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Managed all complex complaints, issues and problems to maintain customer satisfaction.

Army Soldier

Egypt
08.2020 - 08.2021
  • Completing Army voluntary service
  • Was a delegate of the leader between soldiers
  • Explaining Port-said history to vistors and tourists in Port-said Military Museum
  • Supervised and instructed groups of junior soldiers holding up to 40 people

Email and Chat Executive

Amazon.ae
01.2019 - 07.2020
  • Established long-term relationships with customers based on data about preferences, behaviours and purchases.
  • Logged customer feedback in line with process to help business improve products and services.
  • Responded to every customer query and followed up post-chat to make customers feel valued.
  • prevent issues, solve queries, and delight our customers.

Dispatcher

Talabat
07.2018 - 01.2019
  • Oversaw driver route schedules to facilitate seamless progression of trip assignments from vehicle pull-out to route pull-in.
  • Verified shipping destinations were accurate on maps to avoid drivers getting stranded.
  • Gave directions to drivers to help in finding client's addresses.
  • Assist couriers to deliver orders to ease workflow

Sales Executive

Pharma overseas
01.2017 - 07.2018
  • Contacting pharmacies and stores to sell pharmaceutical drugs
  • trying to get new customers to deal with
  • Supervised work of contracted employees to deliver work on schedule.

Education

Pharmaceutical industry

Faculty of Pharmacy
NA

Bachelor of Arts - English literature

Faculty of Arts
2020

Skills

  • Detail orientated
  • Numbers driven
  • Team building
  • Problem solving
  • Analytical and quantitative skills
  • maintaining a high bar of customer experience
  • Sales
  • Organizational skills
  • Strong written communication skills Decision making
  • Self-disciplined
  • Proficient in MS office, Excel
  • A willingness to roll up sleeves to get it done

Accomplishments

  • Amazon.ae launching :-
  • It was a challenging experience but managed to handle it in the best way and launch it two months ahead of schedule , Time saved.
  • Amazon.ae prime launching :-

    • We provided exceptional experience to customers and got a great feedback from our leaders.

  • Amazon.sa :-

    • I was one of the E-mail team specialist and managed to handled over 70+ Chats per shift in a great manner.

Timeline

Investigation Specialist

Amazon
10.2023 - Current

P2P investigation specialist

Binance
01.2023 - Current

Junior Software Tester

Amazon
04.2022 - 01.2023

Customer Service Executive

Amazon.eg
10.2021 - 04.2022

Army Soldier

Egypt
08.2020 - 08.2021

Email and Chat Executive

Amazon.ae
01.2019 - 07.2020

Dispatcher

Talabat
07.2018 - 01.2019

Sales Executive

Pharma overseas
01.2017 - 07.2018

Pharmaceutical industry

Faculty of Pharmacy

Bachelor of Arts - English literature

Faculty of Arts

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FAWZY ESSAM FAWZY