Computer Skills
Fayrouz Ahmed
Operation Manager
Alexandria,ALX
Summary
Dynamic Operations Manager with a proven track record at Kaood Hotel, enhancing employee accountability and performance. Skilled in operations management and problem-solving, I successfully implemented strategies that elevated customer satisfaction and streamlined departmental collaboration. Committed to fostering a high-performing team culture while ensuring compliance with company standards.
Overview
10
10
years of professional experience
Work History
Operations Manager
Kaood Hotel
11.2024 - 04.2025
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Operations Manager
San Giovanni Hotel
03.2022 - 11.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
Amon Hotel
06.2021 - 03.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Supervisor
Andrea
01.2020 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Taverna Gleem Bay
09.2019 - 01.2020
- Reduced food waste with proper portion control and careful inventory management.
- Implemented creative presentation techniques that elevated the overall dining experience for guests.
Captain Waiter
De La Vega Restaurant
01.2019 - 09.2019
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
Promoter
El Marai
04.2016 - 07.2018
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Promoter
El Lehemy
01.2015 - 04.2016
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
Education
High School Diploma -
Commerce Diploma
05.2001 -
Skills
Operations management
Software
Microsoft
Timeline
Operations Manager
Kaood Hotel
11.2024 - 04.2025
Operations Manager
San Giovanni Hotel
03.2022 - 11.2024
Operations Manager
Amon Hotel
06.2021 - 03.2022
Supervisor
Andrea
01.2020 - 08.2021
Supervisor
Taverna Gleem Bay
09.2019 - 01.2020
Captain Waiter
De La Vega Restaurant
01.2019 - 09.2019
Promoter
El Marai
04.2016 - 07.2018
Promoter
El Lehemy
01.2015 - 04.2016
High School Diploma -
Commerce Diploma
05.2001 -
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