Ferial Galal Fahmy Shoukry
Customer Services Manager
Cairo,Cairo
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 9year background maintaining customer satisfaction and contributing to company success.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Dental Clinics of Dr.Mohamed Emad
06.2019 - 04.2020
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Managed full customer service operations for the branch- Followed up collections and basic financial records.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
Customer services executive
Port Galib Resort
02.2012 - 07.2014
- Work as Customer services executive at “Port Galib Resort” project (one of Al Kharafi Group)
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Administrative assistant
EMAK Information System
07.2007 - 01.2012
- Work as office Manager for “Dr.Ahmed Atef Sedky” the G.M of “EMAK Information System”(one of Al Kharafi Group) & for “Eng.Ossama Bahgat” the G.M for the Research & Development for the whole Group.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Administrative assistant
Pan AuSai (Chemical Division)
11.2006 - 07.2007
- Worked as administrative assistant (Import sector), for Pan AuSai (Chemical Division)
Human Resources assistant
Gulf for recruitment Company
03.2006 - 10.2006
- Worked as Human Resources assistant, Gulf for recruitment Company
Education
B.A. - Foreign Trade
Helwan University
01.2005
Skills
Complaint resolution
Customer relationship management (CRM)
Time management
Administrative support
One call resolution
Staff management
Timeline
Customer Service Manager
Dental Clinics of Dr.Mohamed Emad
06.2019 - 04.2020
Customer services executive
Port Galib Resort
02.2012 - 07.2014
Administrative assistant
EMAK Information System
07.2007 - 01.2012
Administrative assistant
Pan AuSai (Chemical Division)
11.2006 - 07.2007
Human Resources assistant
Gulf for recruitment Company
03.2006 - 10.2006
B.A. - Foreign Trade
Helwan University