Fouad Gamal
Senior Travel Consultant And Event Planner
Cairo,shoubra
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Original Travel Agent with over two years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Public Relationship Representative
Egypt Air
cairo
07.2013 - 01.2014
- Increased customer satisfaction by resolving travel issues.
- Resolved Passengers problems, improved operations and provided exceptional client support.
Customer Service Representative
orange
Cairo
07.2014 - 05.2015
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Resolved customer complaints and addressed emergency requests and needs.
Travel Consultant and Aviation Specialist
Astra Travel
Cairo
11.2018 - 01.2022
- Corporate Travel Consultant.
- Arrange all tickets reservations for corporate accounts and Groups.
- Prepares all ticket exchanges and Refunds, and account reports.
- Organize Domestic and International travel.
- Provides a list of suggestions that the clients can choose from.
- Keeps track of the customers while on travel and provides assistance as the need arises.
- Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can happen.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Senior Aviation Consultant and Event Planner
Liberty Event Planning
Cairo
01.2022 - Current
- Corporate Travel Consultant.
- Arrange all tickets reservations for corporate accounts and Groups.
- Prepares all ticket exchanges and Refunds, and account reports.
- Organize Domestic and International travel.
- Provides a list of suggestions that the clients can choose from.
- Keeps track of the customers while on travel and provides assistance as the need arises.
- Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can happen.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Responsible for creating event concepts, selecting venues, budgeting, securing sponsorships, handling logistics, handling event marketing, negotiating with sub-contractors, preparing expenditure reports, and evaluating event effectiveness.
- Monitored company inventory to keep stock levels and databases updated.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
Bachelor of Arts - Hebrew Language
Ain Shams University
Cairo 09.2011 - 06.2015
Skills
Negotiation and Communication skills
Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Well organized and efficient
Quickly learn procedures and methods
Well organized and efficient
Certification
Galileo system
Timeline
Senior Aviation Consultant and Event Planner
Liberty Event Planning
01.2022 - Current
Amadeus system
01-2019
Galileo system
12-2018
Travel Consultant and Aviation Specialist
Astra Travel
11.2018 - 01.2022
Customer Service Representative
orange
07.2014 - 05.2015
Public Relationship Representative
Egypt Air
07.2013 - 01.2014
Bachelor of Arts - Hebrew Language
Ain Shams University
09.2011 - 06.2015