Fouad Gamal
Senior Travel Consultant And Event Planner
Cairo,shoubra
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Original Travel Agent with over two years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Public Relationship Representative
Egypt Air
cairo
07.2013 - 01.2014
- Increased customer satisfaction by resolving travel issues.
- Resolved Passengers problems, improved operations and provided exceptional client support.
Customer Service Representative
orange
Cairo
07.2014 - 05.2015
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Resolved customer complaints and addressed emergency requests and needs.
Travel Consultant and Aviation Specialist
Astra Travel
Cairo
11.2018 - 01.2022
- Corporate Travel Consultant.
- Arrange all tickets reservations for corporate accounts and Groups.
- Prepares all ticket exchanges and Refunds, and account reports.
- Organize Domestic and International travel.
- Provides a list of suggestions that the clients can choose from.
- Keeps track of the customers while on travel and provides assistance as the need arises.
- Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can happen.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Senior Aviation Consultant and Event Planner
Liberty Event Planning
Cairo
01.2022 - Current
- Corporate Travel Consultant.
- Arrange all tickets reservations for corporate accounts and Groups.
- Prepares all ticket exchanges and Refunds, and account reports.
- Organize Domestic and International travel.
- Provides a list of suggestions that the clients can choose from.
- Keeps track of the customers while on travel and provides assistance as the need arises.
- Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can happen.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Responsible for creating event concepts, selecting venues, budgeting, securing sponsorships, handling logistics, handling event marketing, negotiating with sub-contractors, preparing expenditure reports, and evaluating event effectiveness.
- Monitored company inventory to keep stock levels and databases updated.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
Bachelor of Arts - Hebrew Language
Ain Shams University
Cairo 09.2011 - 06.2015
Skills
Negotiation and Communication skills
undefinedCertification
Galileo system
Timeline
Senior Aviation Consultant and Event Planner
Liberty Event Planning
01.2022 - Current
Amadeus system
01-2019
Galileo system
12-2018
Travel Consultant and Aviation Specialist
Astra Travel
11.2018 - 01.2022
Customer Service Representative
orange
07.2014 - 05.2015
Public Relationship Representative
Egypt Air
07.2013 - 01.2014
Bachelor of Arts - Hebrew Language
Ain Shams University
09.2011 - 06.2015
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