Galal Taher
Claims Operations Specialist
Hurghada
Summary
Dynamic Claims Operations Specialist at Revibe Technologies with a proven track record in claims management and quality improvement. Expert in optimizing processes to enhance productivity and customer satisfaction. Strong communicator and empathetic leader, skilled in investigation techniques and claims analysis, driving successful outcomes in high-pressure environments.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Claims Operations Specialist
Revibe Technologies
01.2025 - Current
- Reduced claim processing time by optimizing communication between departments.
- Managed high-volume claims operations, ensuring timely resolution and accurate payments.
- Conducted thorough investigations of insurance claims, resulting in accurate adjustments and settlements.
- Developed training materials for new hires, improving the quality and consistency of the claims process across the team.
- Implemented data-driven strategies to identify areas of improvement in claims operations, leading to enhanced productivity.
Email Support Representative
Revibe Technologies
11.2024 - 01.2025
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Customer Service Representative
Revibe Technologies
07.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Business Development Representative
Reklok
07.2023 - 06.2024
- Conducted market research to identify new business opportunities and target areas for expansion.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.
Technical Support Representative
Sutherland
11.2022 - 06.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Team member supporting and providing extensive customer service for the ATT U-verse system (U-verse is TV, internet, and phone services)
Telemarketer
Prober Business Solution
04.2021 - 10.2022
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Scuba Diving Instructor
Freelancer
07.2016 - 06.2022
- Improved student retention rates by creating engaging lesson plans that catered to different learning styles and abilities.
- Collaborated with fellow instructors to develop new courses for divers with varying experience levels, leading to a more diverse range of offerings at the dive center.
- Mentored junior scuba instructors, sharing best practices and troubleshooting techniques for common challenges in teaching.
- Developed strong rapport with students through effective communication skills and genuine enthusiasm for scuba diving education.
- Assisted a syndicate in enhancing the quality of diving in Egypt by developing educational programs and conducting underwater training sessions.
- Provided valuable insight into local dive sites by conducting thorough research on natural features, currents, visibility conditions, and marine life habitats.
Team Leader
LA Generations
09.2019 - 04.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Developed and implemented team process to improve productivity and efficiency by 65%.
- Conducted training and monitored team members to promote productivity, accuracy, and commitment to friendly service.
Education
No Degree - Information Technology
Coursera
Remote 04.2001 -
Associate of Arts - Art Education
Arts Industry School
El Mansoura 04.2001 -
Skills
Microsoft office
Investigation techniques
Claims management
Customer service
Excellent communication
Quality control
Team supervision
Quality improvement
Business relationship management
Marine life identification
Wreck diving expertise
Timeline
Claims Operations Specialist
Revibe Technologies
01.2025 - Current
Email Support Representative
Revibe Technologies
11.2024 - 01.2025
Customer Service Representative
Revibe Technologies
07.2024 - 11.2024
Business Development Representative
Reklok
07.2023 - 06.2024
Technical Support Representative
Sutherland
11.2022 - 06.2023
Telemarketer
Prober Business Solution
04.2021 - 10.2022
Team Leader
LA Generations
09.2019 - 04.2021
Scuba Diving Instructor
Freelancer
07.2016 - 06.2022
No Degree - Information Technology
Coursera
04.2001 -
Associate of Arts - Art Education
Arts Industry School
04.2001 -
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