Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Gama Eldin Mohamed Abu Elhassan

Cairo,C

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
years of professional experience
2
Certifications
2
Languages

Work History

Commercial International Bank - CIB

Contact Center Representative
02.2022 - Current

Job overview

  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Consistently met or exceeded sales targets by effectively promoting products or services during customer interactions.
  • Enhanced team productivity through effective collaboration and communication with colleagues.

Education

Helwan University

Bachelor of Laws
04.2001

Skills

Complaint resolution

Software

Microsoft office

Certification

C++ cretified from Microsoft

Timeline

Contact Center Representative

Commercial International Bank - CIB
02.2022 - Current

C++ cretified from Microsoft

07-2021

ICDL certified from Microsoft

07-2021

Helwan University

Bachelor of Laws
04.2001
Gama Eldin Mohamed Abu Elhassan