Gamal Hamroush

As a Service Delivery Lead at Sutherland Global Service Limited, I oversee the quality and efficiency of the customer service operations for Comcast Xfinity, one of the largest and most reputable telecommunications providers in the US. I manage a team of more than 20 Account Associates, ensuring that they deliver exceptional service and meet the client's expectations and standards. I have a Bachelor's degree in Marketing from Alexandria University, where I learned the fundamentals of business administration and management, as well as the strategies and techniques of effective marketing and sales. I have applied my knowledge and skills in various roles at Sutherland, starting as an Account Associate in Mar 2023, where I handled billing, retention, and sales for Comcast Xfinity customers, and then as a Virtual Training Facilitator in Oct 2023, where I trained and coached new hires and existing staff on the best practices and procedures of customer service. I have demonstrated my ability to multitask, work under pressure, and collaborate with different stakeholders, while maintaining a high level of professionalism and enthusiasm. I am passionate about delivering excellent customer service and creating positive customer experiences, and I am always eager to learn new skills and improve myself.