GAMAL Korany Abdel Baky
Branch Manager
Cairo
Summary
SENIOR MANAGEMENT EXECUTIVE CUSTOMER SERVICE |HOSPITALITY SERVICES | FRONT OFFICE ADMINISTRATION A top-performing Management Executive credited with combining sales, marketing and business development expertise to deliver substantial revenue growth in highly competitive business markets. Strong expertise in client services for large hospitality focused and customer facing organizations. Ability to leverage existing networks, and build rapport with senior management to enact policies and successfully attain company goals. Demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
31
31
years of professional experience
6
6
years of post-secondary education
Work History
Branch Manager
Arafa Group
Cairo
07.2016 - 12.2019
- Responsible for achieving the assigned targets and discussing these figures with section head and how to achieve these figures effectively and within the dead line agreed upon
- Recruiting the required and different number of staff according to the budgeted headcount plan
- Help, implement and giving certain comment concerning merchandise positioning to maximize a profitable customer experience
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Generated financial and operational reports to assist management with business strategy.
Corporate Senior Supervisor
Orange Tecommunication Company
Cairo
01.2001 - 01.2014
- Identified underperforming areas and implemented effective process improvements.
- Assessed problems and conflicts and resolved independently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Center Senior Supervisor
Oranage Telecommunication Company
Cairo
01.1999 - 01.2001
- Identified underperforming areas and implemented effective process improvements.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Key stakeholder involved in enforcing tailored loss prevention procedures which included security locks, daily stock control checks, quarterly audits and accountability checks
- Established formal system for managing customer complaints to resolution while maintaining superior consistency in operational duties for each branch
- Increased staff morale by developing an atmosphere of communication & discipline while rewarding hard work and efforts toward improved performance and service to customers
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Developed and implemented customer service policies to enhance satisfaction.
Branch Manager
McDonalds
CAIRO
10.1994 - 10.1999
- Member of the opening Team for 3 Branches in Egypt (Maadi, Merryland(Heliopolis) , Wonderland(Nasr City)
- Supervised a team of 15 employees with a focus on meeting and exceeding sales targets, profit management, supply management & inventory controls
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reinforced high employee morale by creating fellowship opportunities with staff members which developed employee loyalty and increased customer satisfaction
- Heightened service quality by initiating a training plan that cultivated cross-functional skills among team members
- Assessed employee performance and developed improvement plans.
Head of Front Office Administration
Forte Grande
ABU DHABI
01.1993 - 01.1994
- Created a memorable environment for guests by managing hospitality services and delivering on unique service requests and privileges
- Developed part of the reception team including handling front desk services related to guest check-in & check-out procedures, and actively monitoring customer feedback
- Provided assistance to large client groups by creating welcoming atmosphere and meeting specific needs both pre- and post-arrival.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
Front Office
Muscat Intercontinental Hotel
MUSCAT
01.1991 - 01.1993
- Coordinated responsibilities to assist special services with front desk operations, follow-up and resolution of pending issues pertaining to billing, and client requests
- Monitored client groups, tracked requirements and fulfilled guest requests from point of arrival up to departure
- Interacted with the Assistant Manager of front office for troubleshooting and following up on queries, escalated concerns, and requests forwarded by in-house guests
- Contributed as part of the core team emerging as the “first face” of the hotel; acting as the first point of contact for clients and satisfying their requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
Receptionist
Hyatt Regency
RIYADH
01.1989 - 01.1990
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Master of Science - Business Administration
Arab Academy For Science & Technology
Cairo 04.2004 - 04.2006
Bachelor of Science - Hotel Management
Helwan University
Cairo 09.1984 - 05.1988
Moving Up to Management Course, Middle - Management
East Management Center
Cairo 09.2000 - 10.2000
Effective Report Writing - undefined
American University
Skills
Revenue Generationundefined
Timeline
Branch Manager
Arafa Group
07.2016 - 12.2019
Master of Science - Business Administration
Arab Academy For Science & Technology
04.2004 - 04.2006
Corporate Senior Supervisor
Orange Tecommunication Company
01.2001 - 01.2014
Moving Up to Management Course, Middle - Management
East Management Center
09.2000 - 10.2000
Customer Center Senior Supervisor
Oranage Telecommunication Company
01.1999 - 01.2001
Branch Manager
McDonalds
10.1994 - 10.1999
Head of Front Office Administration
Forte Grande
01.1993 - 01.1994
Front Office
Muscat Intercontinental Hotel
01.1991 - 01.1993
Receptionist
Hyatt Regency
01.1989 - 01.1990
Bachelor of Science - Hotel Management
Helwan University
09.1984 - 05.1988
Effective Report Writing - undefined
American University
Similar Profiles
Arwa SadoonArwa Sadoon
Production Quality Engineer at Alaa Arafa GroupProduction Quality Engineer at Alaa Arafa Group
Waleed M. AbdallaWaleed M. Abdalla
Area Export Manager at Al Ezz Ceramic & Porcelain Co. GEMMA Ezz GroupArea Export Manager at Al Ezz Ceramic & Porcelain Co. GEMMA Ezz Group
Mohsen MahmoudMohsen Mahmoud
Ground Worker at Arafa Contracting CompanyGround Worker at Arafa Contracting Company