Gamaleldin Ahmed Taher Ali
New Cairo,C
Summary
Detail-oriented IT Engineer with expertise in IT Help Desk and Service Desk operations. Delivered effective hardware and software troubleshooting across multiple platforms, managed Active Directory and user accounts, and provided remote desktop support via VPN. Developed documentation and knowledge base resources while overseeing IT asset management and inventory control.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Specialist IT Engineer, CCNA, NCA
Cyshield
Cairo
06.2023 - Current
- Delivered technical support for IT help desk and service desk operations, ensuring timely resolution of user issues.
- Network Troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi)
- Remote Desktop Support (VPN)
- Ticketing Systems (Jira, ServiceNow)
- System Imaging, Backups & Antivirus Management.
- Managed IT asset inventory and control, maintaining accurate records to support seamless operations.
- Developed comprehensive documentation and knowledge base for IT processes to enhance team efficiency and knowledge sharing.
IT Security application Senior Officer
Attijariwafa Bank
01.2019 - 01.2023
- Applying IT Security Standards and Policies over the Bank's different systems and applications.
- Reviewing new systems and applications risk profile and control assessment.
- Managing all applications Administration and provisioning activities.
- Managing the process of validating a user's access to an application / system by the Line Manager (recertification process).
- Logical Access Management Processes Provisioning (accounts enable/disable, Password Management, granting, modification or revocation of access to different IT systems, services or applications) according to the pre-defined IT Security procedures and processes.
- Ensure compliance with the HR leavers and movers processes and reflect any HR changes on the user's access.
- Supporting all users raised problems for any Applications access through the follow-up e-mails and ensures all raised problems and incidents are resolved on timely basis.
- Printed daily application logs for auditing purposes and systems audit logs for reviewers.
- Handling the process of revoking access for the inactive user accounts.
- Conducting additional review of applications user list against HR leavers list to ensure Joiner, mover and leaver (JML) concept is under control.
- Provide required different applications' Logical Access Management (LAM) reports to Information Risk Management (IRM) for supporting access validations.
- Update applications authorizers list with any new/modified approvers upon IRM/HR modifications.
International Payments Dep. (Inward Dep)
Barclays Bank
09.2016 - 12.2018
- Reviewed chq session, prepared for photocopying in system, verified customer chq signatures, and ensured compliance with bank policy.
- Work on our chqs in order to send them to the branches and corporate teams.
- Coordinated with branches and CCS teams to debit chqs from customer accounts, ensuring accurate account management.
- After debiting all our chq's close our session and send to CBE our session statues for the debited / rejected chq's.
Trade finance Officer
Barclays Bank Egypt
05.2015 - 09.2016
- Apply our bank policy regarding the sanction policy's and screening the trade documents through TSCA application (Trade sanction customers application).
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
International Payments Officer
Barclays Bank
02.2013 - 04.2015
- Received foreign chqs from courier, communicated with global banks via SWIFT to resolve transaction delays and credited customer balances for clearing chqs (in & out).
- Review our chq's session ( Corporate & Retail) and prepare it on Daltex Application the run in on MODBANK on Flex applications the debiting customer account and crediting them.
- Reviewed case documents to ensure accuracy before debiting customer accounts and created SWIFT messages.
Corporate Account Opening & Corporate Time deposit Back Office
Barclays Bank
10.2010 - 01.2013
- Assisted customers in updating accounts and providing account statements.
- Facilitated communication with customer representatives companies document if the customers' need to have any trade finance transactions.
- Review corporate accounts (SMEs - Large Corporate- Business Banking) and open them on MODBANK system.
- Handle with customer's representative companies document if the customers' needs to having any trade finance transactions.
- Processed customer transactions on the system on our system as per customer's instructions.
- Opening Time Deposits for corporate customers on MODBANK system & support with Treasury Sales Team for any FX deal & RCU (Risk Control Unit) for any issue found for any customer.
Retail Account Opening
Barclays Bank
10.2009 - 10.2010
- Opened customer accounts (Retile & Premier) on FLEX CUBE system, facilitating account access.
- Opened new general ledgers for customers in multiple currencies (EGP, USD, EUR, JPY, GBP), supporting diverse financial needs.
- Updated customer account details to reflect accurate information.
Internal Check Unit
Barclays Bank Egypt
07.2007 - 10.2009
- (ICU) with Gained extensive experience in customer service with customers help and the best one between my friends in the Garden City Branch (Head Office) Earned top certification from bank in 2009, demonstrating expertise and commitment to professional development.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Accounting
El Rowad El Arab Co for Import and Export
06.2005 - 07.2007
- As an accountant in this company to Processed employee salaries accurately and Executed internal fund transfers between the company and other companies through Egypt banks.
- Managed accounts payable and receivable processes for financial accuracy.
- Prepared monthly financial statements and reports for management review.
- Reviewed invoices and expense reports for compliance with company policies.
Education
programmer of computer systems
Thebes academy
Skills
- Java
- C
- Fortan
- Visual Basic
- PC/ Computer Skills
- Full awareness of computer applications and software
- Microsoft Office
- Predictive modeling
- Banking processes knowledge
- Account management
- Product development
- Advertising solution development
- Communication and presentation
- Negotiation skills
- Customer oriented
- Strong people skills
- Work under pressure
Hobbies and Interests
- Reading stories
- Listening to music
- Traveling
Languages
- Reading stories
- Listening to music
- Traveling
Personal Information
- Reading stories
- Listening to music
- Traveling
Languages
Arabic
First Language
English
Elementary
A2
Timeline
Specialist IT Engineer, CCNA, NCA
Cyshield
06.2023 - Current
IT Security application Senior Officer
Attijariwafa Bank
01.2019 - 01.2023
International Payments Dep. (Inward Dep)
Barclays Bank
09.2016 - 12.2018
Trade finance Officer
Barclays Bank Egypt
05.2015 - 09.2016
International Payments Officer
Barclays Bank
02.2013 - 04.2015
Corporate Account Opening & Corporate Time deposit Back Office
Barclays Bank
10.2010 - 01.2013
Retail Account Opening
Barclays Bank
10.2009 - 10.2010
Internal Check Unit
Barclays Bank Egypt
07.2007 - 10.2009
Accounting
El Rowad El Arab Co for Import and Export
06.2005 - 07.2007
programmer of computer systems
Thebes academy