Ganna Hassan
Student
Giza,GZ
Summary
Proven Customer Service Representative at Transcom (TUI Account), adept in international sales support and excelling in high-stress conflict resolution, significantly enhancing customer loyalty. Skilled in money handling and strategic sales knowledge, consistently achieving heightened customer satisfaction through effective problem-solving and empathetic communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Transcom, TUI Account
Smart Village, Egypt
06.2020 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Student - Mass Communication
Msa University
6th Of October Skills
International sales support
Timeline
Customer Service Representative
Transcom, TUI Account
06.2020 - 09.2023
Student - Mass Communication
Msa University
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