Gehad Ahmed
Senior Translator And Content Writer
Sheikh Zayed
Summary
A skilled Translator, Content Creator, and Senior Quality Assurance Executive with a proven track record in the travel and hospitality industry. With a background in translation from English into Arabic and vice versa, I bring expertise in handling legal, technical, and creative content. My work experience includes translating critical legal documents, proofreading and editing content for accuracy, and creating engaging content using SEO techniques. Additionally, I have extensive experience in quality assurance, ensuring that content meets high standards while coaching and training teams to improve performance. I am passionate about delivering top-quality work that aligns with business goals and enhances customer experiences.
Overview
2026
2026
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Senior Content Writer and Web Editor
Upgrade
10.2024 - Current
- Enhanced website traffic by developing engaging, well-researched content for blogs and articles.
- Revamped existing web copy to align with updated branding guidelines, improving overall site cohesion and messaging clarity.
- Collaborated with marketing team to develop targeted content strategies that drove lead generation and conversions.
- Mentored junior writers on best practices for crafting effective copy, strengthening overall team performance.
- Edited and proofread juniors'' work, ensuring consistent quality across all published materials.
- Create engaging, precise content for product and service pages, aligning the tone with Upgrade’s audience. Collaborate with marketing to ensure all site sections are optimized for clarity, engagement, and SEO.
- Researched relevant industry trends to keep content fresh and up-to-date with current market dynamics.
- Translate and review terms, policies, and legal documents, keeping updates user-friendly for customer comprehension.
- nsure accuracy, consistency, and professionalism across all content, delivering error-free materials that enhance brand reputation.
Senior Quality Assurance Executive - Content
Almosafer
01.2024 - 07.2024
- Determine Quality assurance benchmarks and set standards for improvement
- Coach the team on errors individually and apply side-by-side monitoring to catch the root cause of the errors
- Conduct monthly sessions on the most common errors and how to avoid them
- Execute monthly performance plans to identify production gaps
- Handle hotels' complaints, taking all needed validation steps to determine validity and solve all kinds of similar complaints
- Identify training needs and organize training interventions to meet quality standards
- Set customer review standards that should be displayed on the website and monitor samples from customer reviews approved by the agents
- Analyze data to identify areas for improvement in the quality system
- Measure the AHT quarterly
- Review the monitoring percentage from the operational team's content outcome (6 to 8 agents)
- Update work schedules and team shifts according to workloads
- Conduct the KPIs of the team and apply them in one-to-one meetings
- Provide content and translation training for all newly hired agents and quality members
- Translate legal and sports documents that are related to the company
- Proofread and edit any content done by the translation team that will be published on the Al-Mosafer website
- Create content using SEO techniques for specific events and promotional campaigns to be published on the Al-Mosafer website
- Create content for all hotels on the website that highlights each one's main features using SEO keywords and techniques
- Write the needed information related to countries' visas and policies
- Create engaging content for city guides and packages
- Put guidelines for any task that should be delivered
- Conduct keyword searches using Semrush and Google Keyword Planner
- Ensure the uniqueness of the content with high-quality language in both English and Arabic.
Translation Quality Assurance Executive
Almosafer
04.2019 - 12.2023
- Content proofreading
- Edit the sentence structures and the English content to make sure it is equivalent with the Arabic and vice versa
- Ensure the uniqueness of the content with a high quality of language
- Create and collect glossaries to meet the informative content
- Make the content suitable with all the customers who are dealing with our Company and will be simplified enough for all the customers
- Adhere to other assigned tasks in terms of due date and high accuracy
- Ensure that data is accurate and translated in a professional way
- Review the implementation and efficiency of quality and inspection systems
- Analyze data to identify areas for improvement in the quality system
- Identify training needs and organize training interventions to meet quality standards.
Translator and Content Creator
Almosafer
06.2017 - 04.2019
- Ensure all content is written in an engaging and accessible way for the relevant audience and is consistent in terms of the tone of voice, style and key messaging across all media
- Optimize online content to help improve user engagement
- Help manage the content publishing schedule to ensure a steady flow of new and/or re-purposed content is delivered across our main digital channels
- Ensure that data is accurate and translated in a professional way.
English Teacher
R2m International Preschool
02.2017 - 03.2017
- Develop and deliver engaging, age-appropriate English lessons focusing on language development
- Create a positive, inclusive classroom environment and manage student behavior
- Assess and track each child's progress, providing feedback to parents and adjusting teaching strategies as needed
- Collaborate with colleagues on curriculum planning and integrate English learning with other subjects
- Maintain open communication with parents and caregivers, offering guidance on supporting English learning at home.
Customer Service Advisor
Vodafone UK
06.2015 - 09.2015
- Respond to customer inquiries via calls, emails, or messages
- Resolve technical, billing, or service-related issues efficiently
- Provide information and guidance on Vodafone's products and services
- Document customer interactions and update records accurately
- Address and resolve customer complaints with patience and empathy
- Follow company policies and procedures to ensure consistent service.
Trainee
Blom Bank Egypt
07.2014 - 08.2014
- Providing high-level customer service
- Selling services directly to consumers
- Understanding standard bank transactions, as well as common product and services.
Senior Content Writer
Fantastic Services
7 2024 - 8 2024
- Conduct research about industry-related topics & come up with timely content plans and content strategies
- Creating and writing content in English for various platforms, including websites, blog posts, social media, email marketing, and more
- Publish and review content on company websites
- Optimize content according to SEO rules and build SEO plan
- Write professional articles based on Fantastic Services guidelines
- Writing guest posts for ADFs
- Conduct a keyword search using Semrush and Google Keyword Planner.
Education
Diploma - Legal and UN Translation
The American University in Cairo
Egypt 01.2018 - 01.2020
Bachelor's degree - Language Interpretation and Translation
Ain Shams University
Egypt 01.2013 - 01.2017
Skills
Creative Content Creation
Legal Translation
Website Translation
Content optimization
Keyword Research
Content Marketing
Guest Blogging
Proofreading
Copywriting
Multimedia Content Translation
Translation Memory Tools
Arabic-English Translation
Real Estate Translation
Sports and Fitness Translation
Business Translation
Certification
Marketing Strategy: SEO Content Writing
Timeline
Senior Content Writer and Web Editor
Upgrade
10.2024 - Current
Senior Quality Assurance Executive - Content
Almosafer
01.2024 - 07.2024
Translation Quality Assurance Executive
Almosafer
04.2019 - 12.2023
Diploma - Legal and UN Translation
The American University in Cairo
01.2018 - 01.2020
Translator and Content Creator
Almosafer
06.2017 - 04.2019
English Teacher
R2m International Preschool
02.2017 - 03.2017
Customer Service Advisor
Vodafone UK
06.2015 - 09.2015
Trainee
Blom Bank Egypt
07.2014 - 08.2014
Bachelor's degree - Language Interpretation and Translation
Ain Shams University
01.2013 - 01.2017
Senior Content Writer
Fantastic Services
7 2024 - 8 2024
Similar Profiles
Marissa ColemanMarissa Coleman
Online Support Specialist at UpgradeOnline Support Specialist at Upgrade
Destiny StuecklenDestiny Stuecklen
Quality Assurance Specialist at UpgradeQuality Assurance Specialist at Upgrade
Justin WilliamsJustin Williams
Talent Acquisition Specialist at UpgradeTalent Acquisition Specialist at Upgrade