Cooking
Gehad ELKBARY MANDOR
Social Media Specialist
Alexandria,ALX
Summary
Dynamic Social Media Specialist with a proven track record at Emcan Company, enhancing customer engagement and loyalty through innovative social media campaigns and effective communication. Expert in social media management and adept at resolving customer inquiries, showcasing exceptional organizational and empathetic skills. Achieved significant milestones in social media marketing and customer service excellence.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Social Media Specialist
Emcan Company
01.2020 - 10.2024
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
- Met multiple deadlines using strong task prioritization skills.
English Teacher
Pioneers School
09.2018 - 07.2019
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Customer Service Representative
Orange
01.2017 - 07.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Special Needs
Faculty of Education
Alexandria, Egypt 09.2014 - 07.2019
Skills
Social media marketing
Social media management
Social media platforms
Social media monitoring
Web analytics
Customer inquiries
Interests
Handmade and Crafts
Reading
Technology
Timeline
Social Media Specialist
Emcan Company
01.2020 - 10.2024
English Teacher
Pioneers School
09.2018 - 07.2019
Customer Service Representative
Orange
01.2017 - 07.2017
Bachelor - Special Needs
Faculty of Education
09.2014 - 07.2019
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