Summary
Overview
Work History
Education
Skills
Timeline
Gehad Esmaiel

Gehad Esmaiel

IT Engineer

Summary

Dynamic Social Media Manager with a proven track record at Shahd Beauty, leveraging creativity and communication skills to drive engagement. Achieved consistent sales growth as a Call Center Agent at Gama.com, mastering product knowledge and delivering tailored solutions, enhancing customer satisfaction and loyalty. Proficient in Microsoft Office.

Overview

2026
2026
years of professional experience
1
1
Language

Work History

Sales Agent

Local Brand

  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.

Call Center Agent, Inbound Sales

Convrld
02.2024 - 04.2025
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.

Sales Manager

All Novelties
01.2024 - 12.2024

Call Center Agent, Inbound Sales

Gama.com
08.2024 - 11.2024
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Mastered details of company services, enhancing ability to confidently present personalized solutions.

Cashier

Honey Cake, Elina
01.2021 - 01.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Social Media Manager

Shahd Beauty
01.2023 - 12.2023
  • Work from home
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.

Call Center Representative

Vodafone
01.2020 - 06.2020

Education

Bachelor Of Information Science - Information Technology

Canadian International College, Giza
01.2025

Skills

Microsoft Office

Timeline

Call Center Agent, Inbound Sales - Gama.com
08.2024 - 11.2024
Call Center Agent, Inbound Sales - Convrld
02.2024 - 04.2025
Sales Manager - All Novelties
01.2024 - 12.2024
Social Media Manager - Shahd Beauty
01.2023 - 12.2023
Cashier - Honey Cake, Elina
01.2021 - 01.2024
Call Center Representative - Vodafone
01.2020 - 06.2020
Sales Agent - Local Brand
Canadian International College - Bachelor Of Information Science, Information Technology

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Gehad EsmaielIT Engineer