ICDL
Gehad Mahmoud
Office Manager
Cairo,C
Summary
Dynamic Office Manager with a proven track record at Alfa Group For Consultations, excelling in customer service and operations management. Enhanced team productivity through effective task delegation and streamlined processes, achieving significant cost savings. Skilled in contract administration and fostering strong client relationships, driving organizational success and employee engagement.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Office Manager
Alfa Group For Consultations
08.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Office Manager
Ahmed Tal'at & Mohamed Abdullah For Insurance Brokerage
08.2021 - Current
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Marketing Coordinator
Tagamaly for Beauty Products - Mobile App
06.2020 - 07.2021
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Planned and executed internal and external marketing events.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Boosted sales by designing and executing creative email marketing campaigns.
- Developed visually engaging marketing materials to support product launches and promotions.
- Answered general marketing department inquiries by email, phone, and mail.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
Office Manager
RCG Consulting Group
05.2019 - 06.2020
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
Branch Manager
Byootan Academy
02.2016 - 04.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Bachelor - Social Work
Higher Institute of Social Work
Madinat Nasr, Egypt 04.2001 -
Skills
Customer service
Administrative support
Office management
Data entry
Organizational skills
Office administration
Staff management
Workforce management
Employee supervision
Operations management
Billing
Scheduling and calendar management
Customer relations
Team supervision
Document management
Staff hiring
Expense reporting
Project management
Workflow optimization
Contract administration
Inventory control
Meeting planning
Human resources
Event coordination
Scheduling
Database administration
Documentation expertise
Compliance monitoring
Report writing
Clear oral/written communication
Supply management
Software
Photoshop
Timeline
Office Manager
Alfa Group For Consultations
08.2021 - Current
Office Manager
Ahmed Tal'at & Mohamed Abdullah For Insurance Brokerage
08.2021 - Current
Marketing Coordinator
Tagamaly for Beauty Products - Mobile App
06.2020 - 07.2021
Office Manager
RCG Consulting Group
05.2019 - 06.2020
Branch Manager
Byootan Academy
02.2016 - 04.2019
Bachelor - Social Work
Higher Institute of Social Work
04.2001 -