GEHAD RAMADAN ANWAR
Operation Manager
Cairo
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
TAGER EL SA3ADA
08.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
COORDINATOR SALES
EMAK FOR INTEGRATED DIGITAL SOLUTIONS
01.2021 - 2025
- Coordinating sales team meetings, knowing tender dates, preparing tender files, making purchase orders, contacting clients.
- Entered data, generated reports, and produced tracking document.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
OFFICE MANAGER
EL HELOW STYLE
01.2020 - 01.2021
- Managing office operations, scheduling meetings, maintaining office policies, coordinating with IT department, managing relationships with vendors, providing general support, creating presentations, managing executives' schedules.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meeting ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Assistant CEO
Abo El Naga for electronic and modern systems
01.2019 - 01.2021
- Monitoring and responding to emails, preparing communications, answering phone calls, organizing travel and meetings, conducting research, acting as a point of contact.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decision making. Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Financial Advisor
Suez Canal Insurance Company
01.2017 - 01.2018
- Attending meetings and programs, calculating premiums, delivering and explaining policies, incorporating insurance program into bookkeeping system, promoting sale of insurance plans.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients' best interests.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Financial Advisor
Egyptian life insurance Takaful Company
01.2015 - 01.2017
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Analyzed clients' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
Sales Person
BARCLAYS BANK
01.2014 - 01.2015
- Generating leads, meeting or exceeding sales goals, negotiating contracts, preparing reports, giving sales presentations, increasing credit card customers, engaging and educating customers.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
BACHELOR'S DEGREE - BUSINESS ADMINISTRATION
MODERN ACADEMY CAIRO
01.2013
Skills
Operations management
PERSONAL INFORMATION
- Date of Birth: 12/1992
- Nationality: Egyptian
- Marital Status: Single
Timeline
Operations Manager
TAGER EL SA3ADA
08.2024 - Current
COORDINATOR SALES
EMAK FOR INTEGRATED DIGITAL SOLUTIONS
01.2021 - 2025
OFFICE MANAGER
EL HELOW STYLE
01.2020 - 01.2021
Assistant CEO
Abo El Naga for electronic and modern systems
01.2019 - 01.2021
Financial Advisor
Suez Canal Insurance Company
01.2017 - 01.2018
Financial Advisor
Egyptian life insurance Takaful Company
01.2015 - 01.2017
Sales Person
BARCLAYS BANK
01.2014 - 01.2015
BACHELOR'S DEGREE - BUSINESS ADMINISTRATION
MODERN ACADEMY CAIRO
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