Gelan Omar
Operations Manager
Giza
Summary
Working in the localization field since university graduation, PMP certified to understand the core of being a PM in general and be able to handle any kind of project.
Operations Manager and talented leader with14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
2034
2034
years of post-secondary education
4
4
Languages
Work History
Operations Manager
Future Trans
10.2021 - Current
- Company Overview: The company is ISO 17100 and 18587 certified.
- Supervising the operations of the Project Management team handling international accounts.
- Responsible for the overall performance of all projects in terms of quality, cost, time, and customer service.
Senior Team Lead
Future Trans
01.2018 - 09.2021
- Senior Team Lead for a team of 11 PMs working across different time zones, covering too many accounts/languages
- Responsible for their success, issues, customer feedback, coverage, and disputes
- Closely monitoring and evaluating each of them, give them feedback, and by the end of each period (6 months), sending them appraisals
Team Lead
Future Trans
06.2015 - 01.2018
- Team Lead for a team of 2 PMs handling Google project in 9 languages, then the team expanded to reach 6 PMs handling other small and medium-sized projects.
- In addition to that, handling the MH project with the assistance of another PM the end of Aug 2018
Project Manager
Future Trans
01.2012 - 05.2015
- Project Manager responsible for bigger projects, like the Scania localization project into Persian which lasted for 2 years, and localizing Apple Sales materials for the Arabic markets, that's an ongoing project still running until this moment.
Project Coordinator
Future Trans
08.2010 - 01.2012
- Project Coordinator, assisting the main PM in key accounts.
Call Center Agent
Raya Contact Center
12.2009 - 01.2010
- Training on Call Centers work, serving bank customers over the phone.
Internship Trainee
Commercial International Bank
06.2008 - 08.2008
- Internship training in the CIB twice, in 2007 and 2008, in the Customer Service department.
Internship Trainee
Misr-Iran Bank
06.2006 - 08.2006
- Internship training at Misr-Iran Bank at the Credit department in 2006.
Education
MBA - Marketing
ESLSCA University
Egypt 02.2022 - 09.2024
Bachelor of Commerce - Accounting
Cairo University
Egypt 09.2005 - 06.2009
PMP - Project Management
PMI
04-2016
PMP Diploma -
RITI Education Center
03.2014 - 06.2014
High School - Literature, Philosophy, and History
La Rose De Lisieux Language School
09.1994 - 06.2005
Skills
Microsoft Office
Project Management Skills
Work flow planning
Budgeting and forecasting
Negotiation
Personal Information
- Place of Birth: Giza
- Date of Birth: 06/21/88
- Nationality: Egyptian
- Driving License: Yes
Hobbies
- Passionate about traveling to various countries to immerse myself in different cultures, experience local traditions, and appreciate diverse natural landscapes.
- Listening to political podcasts to stay informed about global issues and news.
Timeline
MBA - Marketing
ESLSCA University
02.2022 - 09.2024
Operations Manager
Future Trans
10.2021 - Current
Senior Team Lead
Future Trans
01.2018 - 09.2021
Team Lead
Future Trans
06.2015 - 01.2018
PMP Diploma -
RITI Education Center
03.2014 - 06.2014
Project Manager
Future Trans
01.2012 - 05.2015
Project Coordinator
Future Trans
08.2010 - 01.2012
Call Center Agent
Raya Contact Center
12.2009 - 01.2010
Internship Trainee
Commercial International Bank
06.2008 - 08.2008
Internship Trainee
Misr-Iran Bank
06.2006 - 08.2006
Bachelor of Commerce - Accounting
Cairo University
09.2005 - 06.2009
High School - Literature, Philosophy, and History
La Rose De Lisieux Language School
09.1994 - 06.2005
PMP - Project Management
PMI
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