George Daves
https://www.linkedin.com/in/george-daves-63a0b5177/
Summary
Detail-oriented customer support with extensive experience in telecommunications, retail , sales and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge and data entry knowledge.
Overview
6
6
years of professional experience
Work History
Business Development Specialist
CXperts
10.2022 - Current
- Managed needs of more than 4 Clients at once using strong prioritization and multitasking abilities.
- Opened over 3 new accounts, exceeding goals 80%.
Technical Support Specialist
Sutherland
08.2022 - 10.2022
- User Ticket Management: Regularly handled 200+ user tickets per week, solving 98.5% of issues without Tier 3 assistance. Commended 3 times for best monthly ticket response times in a team of 60
- Collaboration and Streamlining: Provided technical assistance and support to customers via phone, email, and chat. Resolved complex technical issues and communicated solutions effectively to customers. Collaborated with other departments to streamline processes and improve productivity.
Team Manager
Teleperformance
03.2022 - 07.2022
- Team Leadership and Development: Successfully managed a team of 15 technical support specialists, ensuring efficient operations and high-quality customer service. Conducted regular performance evaluations, provided constructive feedback, and facilitated professional growth
- Technical Expertise and Training: Kept abreast of industry trends and new technologies. Facilitated ongoing training sessions for team members to bolster their technical abilities and knowledge of products.
Technical Specialist
Teleperformance
11.2021 - 01.2022
- Provided exceptional customer support, resolving 14 complex technical issues per day with effective communication and technical skills leading to 3 consecutive times agent of the month
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
Property Consultant
Proper Business Solutions
01.2021 - 08.2021
- Managed, monitored, and scheduled customer appointments with the sales team: Efficiently organized property showings and collaborated with colleagues to ensure seamless client experiences and conducted property viewings and effectively highlighted key features to potential buyers
- Top 3 achievers for second quarter of 2021.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Telemarketer
Centro Global Solutions
01.2020 - 12.2020
- Pipeline Management: Skillfully managed a high volume of leads, maintaining a pipeline of 50+ potential clients
- Adaptability: Thrived in a fast-paced environment, adapting to changing customer needs and market trends.
Loan Originator
ARB Call Facilities Inc.
07.2019 - 12.2019
- Proven Sales Ability: Demonstrated success in closing deals and selling loans
- Consistently exceeded sales targets by 20-50%
- Customer-Centric Approach: Committed to creating the ultimate customer experience and developing cutting-edge financial solutions.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
Account Advisor
Vodafone Ireland
01.2019 - 07.2019
- Utilized advanced data analytics tools to pinpoint key pain points in the customer journey, leading to a 20% decrease in customer complaints and a 10% increase in retention rates over the course of one fiscal year.
- Leveraged knowledge of cultural nuances to effectively communicate with diverse clientele across various countries and regions.
Education
Bachelor of Mechanical Engineering -
Modern Academy For Engineering And Technology
Egypt 07.2023
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- English, Arabic, French
- Information Technology
- Customer Satisfaction and Communication
- Technical proficiency and problem-solving
- Self-Learning
- Collaboration and Teamwork
- Troubleshoot
- Work Under Minimal Supervision
- WordPress
- Foreign exchange market
- Post Sales
- SQL
- Typing speed and Typing accuracy
- Attention to detail, Ability to research and collect data
- Data Analysis
- Virtual Assistant
- Data entry
- Business process improvement
- Key Account Management
Timeline
Business Development Specialist
CXperts
10.2022 - Current
Technical Support Specialist
Sutherland
08.2022 - 10.2022
Team Manager
Teleperformance
03.2022 - 07.2022
Technical Specialist
Teleperformance
11.2021 - 01.2022
Property Consultant
Proper Business Solutions
01.2021 - 08.2021
Telemarketer
Centro Global Solutions
01.2020 - 12.2020
Loan Originator
ARB Call Facilities Inc.
07.2019 - 12.2019
Account Advisor
Vodafone Ireland
01.2019 - 07.2019
Bachelor of Mechanical Engineering -
Modern Academy For Engineering And Technology
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