Ghada El Dessouky

• Heavily involved with projects relating to search engine optimization, website updates, social media and email automation, and other IT projects related to the group projects which mainly concern with risks and security solutions:
• Creating and implementing plans to increase market share
• Commissioning or conducting market research
• Overseeing market data analysis and evaluation
• Developing pricing and budgeting strategies
• Collaborating with cross-functional teams – from creative, IT and production to product marketing and legal – to produce effective promotional materials
• Coordinating with and managing agency partners
• Creating marketing presentations for stakeholders
• Obtaining necessary consent and providing final approval on all marketing collateral, products and promotions
• Developing schedules and maintaining deadlines.

Customer Service CRM & System transfer :

• Applying our New Product Development methodology and managing project deliverables to time and quality through
• Accurate progress reporting and issue/risk management with timely and effective escalation
• Engagement and management of numerous external third parties alongside internal matrix team
• Reined in project costs while meeting key milestones.
• Fostered relationships with vendors to promote positive working relationships.
• Identified, reviewed and applied policies and procedures.
• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
• Modified and directed project plans to meet organizational needs.
• Provided management for internal personnel, contractors and vendors.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Maintained open communication by presenting regular updates on project status to customers.

• Integrate with the high management project department, get the scope and start to plan how to achieve the customer objectives (whether installations requirements or additional system requirements or casual incidents and system failures)
• Assign certain tasks to certain engineers depending on the knowledge of requirements and needs of the customers
• Get the needed equipment for the projects, through contacts to the suppliers and coordinate with the customers
• Follow up my engineers starting from site surveys passing by executing the project and ending with the delivery, step by step, keeping my eyes on the customers, keeping them updated with all needed details of the progress of work
• Issuing daily, weekly and monthly reports aside from the end of project reports, to keep the involved departments updated of the work progress
• Issuing the same kind of reports but made specially for the customers to help them feel organized and on plan
• Arrange needed procedures and alternative plans for any sudden incidents
• Register all the customer details (Customer full profiles), on CRM, besides all projects related and suppliers involved to be used as a reference in future projects
• Proudly as the only one who was responsible for the CRM for the whole company, when we decided to change to a new and updated software, I was responsible to help the IT company with all the features and to specify the needs of the system, as expert judgement (who knows the customers more than me, nobody )
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Built successful project plans covering objectives, resources and staffing to meet schedules.
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reported regularly to managers on project budget, progress and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Participated in team-building activities to enhance working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Managed over a 50 issues per day , from 3 different department , beside the daily life responsibilities , successfully . and managed reporting and saving customer records for each .

• Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
• Collaborated with project members to identify and quickly address problems.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Maintained high safety standards by following policies, procedures and protocols outlined by company.
• Detailed improvements to restoration plans by creating detailed budgets, schedules and cost estimates for clients.
• Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
• Monitored timelines and flagged potential issues to be addressed.
• Communicated deadline updates, outlined action items, and offered targeted solutions to team members.
• Created full-scope cost estimates for bid builds and design-build projects.
• Handled operations inside and outside Egypt , successfully with a decent number of grow of business deals .

• Carried out day-to-day duties accurately and efficiently.
• Increased customer satisfaction by resolving issues.
• Drove operational improvements which resulted in savings and improved profit margins.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Delivered services to customer locations within specific timeframes.
• Participated in team-building activities to enhance working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Prepared variety of different written communications, reports and documents.
• Led projects and analyzed data to identify opportunities for improvement.

• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
• Conducted research to analyze customers' behavior, preferences, and purchasing habits.
• Identified appropriate marketing channels and target customers for campaigns.
• Completed in-depth reviews of market conditions and customer preferences for Technical products.
• Designed dynamic print ads, point of sale pieces and marketing proposals for IT clients.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Researched analytical data from national reports to identify customer purchase objectives.
• Maintained high level of understanding of industry standards and trends.
• Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.