GHADIER ABDALLAH ISSA
New Cairo,C
Summary
Dynamic pharmacy owner and manager with a proven track record at Sultan Pharmacies, excelling in patient counseling and medication dispensing. Achieved significant sales growth through targeted promotions while fostering a supportive team environment. Skilled in professional networking, ensuring optimal customer satisfaction and adherence to best practices in pharmaceutical care.
Overview
22
22
years of professional experience
Work History
PHARMACY OWNER AND MANAGER
SELF EMPLOYED
11.2021 - Current
- Enhanced customer satisfaction by providing personalized pharmaceutical care and recommendations.
- Improved employee retention rates by creating a supportive work environment that encouraged professional development.
- Reduced medication errors by enforcing strict adherence to guidelines when dispensing prescriptions.
- Collaborated with healthcare providers to develop comprehensive treatment plans tailored to individual patient needs.
- Evaluated employee performance regularly, offering constructive feedback and guidance for improvement opportunities.
- Achieved growth in sales by implementing targeted promotional campaigns that focused on high-demand products.
- Managed inventory levels to ensure optimal stock availability and timely replenishment.
- Trained and mentored staff members, resulting in improved performance and a cohesive team environment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
PHARMACY MANAGER
SULTAN PHARMACIES
01.2019 - 09.2021
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
Shift Manager
WHITES PHARMACY
04.2017 - 10.2018
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Purchasing Manager
OMAR PHARMACY
07.2011 - 10.2014
- Used B CONNECT SOFTWARE to authorize and monitor purchase orders and consumables.
- Conducted regular spend analysis reviews to identify opportunities for cost optimization within various categories.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Reduced order processing time by automating purchase orders and invoicing systems.
Medical Representative
Novartis Pharmaceuticals
06.2003 - 03.2007
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
Education
Pharmaceutical Sciences
FACULTY OF PHARMACY
Alexandria, Egypt06-2002
Skills
- Patient counseling
- Prescription verification
- Medication dispensing
- Professional networking
Languages
French
Elementary (A2)
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
PHARMACY OWNER AND MANAGER
SELF EMPLOYED
11.2021 - Current
PHARMACY MANAGER
SULTAN PHARMACIES
01.2019 - 09.2021
Shift Manager
WHITES PHARMACY
04.2017 - 10.2018
Purchasing Manager
OMAR PHARMACY
07.2011 - 10.2014
Medical Representative
Novartis Pharmaceuticals
06.2003 - 03.2007
Pharmaceutical Sciences
FACULTY OF PHARMACY
Similar Profiles
Ninette HodgeNinette Hodge
Nanny/Babysitter at Self EmployedNanny/Babysitter at Self Employed
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Menna SelimMenna Selim
Senior Agile Project Manager at Credit Agricole BankSenior Agile Project Manager at Credit Agricole Bank