Girgis Tarek
Giza,Egypt
Summary
Aspiring agent with strong communication, problem solving as well as interpersonal skills gained through coursework, customer service and leadership experiences. Demonstrates a positive attitude, patience, and compassion in all interactions. Skilled in market research, negotiations and networking. Known for being result-oriented, consistently achieving goals and driving success. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career in the NGO field as agent and bring value to professional organisation.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Front line/ infoline agent
Caritas
Cairo, Cairo Governorate
05.2020 - Current
- Maintain positive, empathetic as well as professional attitude to ensure delivering front-line customer care and manage customer relationships to achieve high satisfaction rate.
- Address any complaints received from refugees and respond promptly to their inquiries.
- Conduct outbound calls to schedule vulnerable assessment interviews.
- Process inbound and outbound tickets for all types of referrals such as complaints, delegation as well as VA inclusion.
- Provide required information related to cash program ensuring the including all updated information of all service providers.
- Conduct appeal screening referrals for refugees and asylum seekers case exclusions through UNHCR KOBO form and guidance.
- Participate in community outreach and awareness sessions.
- Maintain Up to date knowledge of UNHCR and Caritas projects to ensure correct information are provided to refugees.
- Communicate and coordinate with colleagues from other projects as necessary.
Case worker
Caritas
Cairo, Cairo Governorate
01.2019 - 12.2019
- Undertake large number of surveys ensuring all objectives are achieved in a safe, timely and dignified manner.
- Collect high quality and accurate data on a number of indicators including socio-demographic characteristics, economic status as well as other vulnerability and risk factors.
- Ensure information is accurately captured and reflected in the data collection devices while maintaining a high level of confidentiality and data protection,
- Ensure quality assurance measures are in place and properly applied to safeguard data accuracy.
- Carry out surveys via phone and field visits in Greater Cairo and other governorates.
- Proactively identify for referrals cases in need for essential services or emergency cash.
- Conduct follow up phone calls to cases that did not collect their cash, newly eligible cash assistance cases as well as. newly excluded cases due to ineligibility.
- Facilitated training sessions, fostering team development and knowledge sharing.
- Encouraged social participation by accompanying users to social activities and community events.
- Provided health crisis first response to prevent hospital admissions.
Call Center and sales
WE Egypt
Cairo, Cairo Governorate
01.2018 - 12.2018
- Enhanced online presence, communicate with customers, answer calls as well as provide technical support.
- Proactively contacted prospective customers to increase sales.
- Tracked customer satisfaction rates and resolved reported complaints as well as update databases.
- Monitored and reported on competitor activity, analysing products, performance and sales.
Volunteer experience
Education
Bachelor of Law - Law
Cairo University
Cairo, Cairo Governorate 09.2012 - 06.2016
Skills
- Negotiation proficiency as well as problem solving oriented
- Positive attitude, patient as well as compassionate
- Excellent communication skills
- Expert in conducting training and presentations
- result oriented
Languages
Arabic
Native
English
Advanced
Timeline
Front line/ infoline agent
Caritas
05.2020 - Current
Case worker
Caritas
01.2019 - 12.2019
Call Center and sales
WE Egypt
01.2018 - 12.2018
Bachelor of Law - Law
Cairo University
09.2012 - 06.2016
Volunteer experience
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