Summary
Overview
Work History
Education
Skills
Languages
Custom
Certification
Timeline
Generic

Gulnar Elzaki

Port Sudan,Sudan

Summary

Highly skilled professional with extensive expertise in MS Office, Excel, PowerPoint, and Internet applications. Demonstrates exceptional team supervision and leadership skills, fostering a strong team work spirit and co-operation. Adept at managing high-stress situations while maintaining excellent communication and presentation skills. Self-motivated with a proven track record in self-planning and time management. Committed to continuous improvement and achieving organisational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team leader (sales department)

MAXnet
Khartoum-Port Sudan, Sudan
01.2021 - 01.2025
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Develop comprehensive sales plans.
  • Follow up closely on installations, pre-sales, and after-sales services with all relevant stakeholders with a closed-loop feedback process for continuous improvement.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Analysed sales reports to identify trends and update strategies.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Developed marketing plans to support department strategies.
  • Managed key accounts, resulting in consistent revenue generation.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Enhanced market penetration with effective territory management.

Senior Account Manager Large Business

SUDATEL Telecom Group
Khartoum, Sudan
01.2013 - 01.2021
  • Grew annual revenue by 11% with targeted sales and marketing strategy.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Addressed account inquiries and provided updated data from CRM software.
  • Reduced turnover rates for major accounts by developing customised service solutions.
  • Handled escalated client concerns efficiently, mitigating potential damage to company-client relationship.
  • Conducted regular reviews of competitor activities; maintained competitive edge in market.
  • Streamlined communication channels with internal team members, improving overall efficiency.
  • Engage closely with all relevant stakeholders to coordinate sales campaigns.
  • .Utilized company platforms and technologies to perform all tasks.

Customer Care (Afra mall)

SUDATEL Telecom Group
01.2012 - 01.2013
  • Responded promptly to emails and phone calls, ensuring quick issue resolution.
  • Employed active listening and communication skills to handle escalated and complex calls, achieving [Number]% positive outcome.
  • Enhanced team productivity by facilitating cross-departmental collaboration.
  • Identified individual staff development needs and arranged appropriate training.
  • Completed documentation and logs each day, generating detailed weekly reports.
  • Maintained up-to-date client records in database systems.
  • Introduced new compliance and analysis initiatives to manage regulatory risks.
  • Raised company reputation with high-quality customer care.
  • Trained hospitality staff on current services and facilities, enabling helpful, knowledgeable customer care.
  • Increased repeat business through excellent customer care practices.
  • Guaranteed excellent customer care by monitoring staff interactions closely.
  • Understood and followed customer care training, quality systems and procedures.
  • Analysed feedback from customers and recommended improvements in customer care department.
  • Delivered exceptional customer care to encourage repeat business.

Customer Care – Call center

SUDATEL Telecom Group
01.2011 - 01.2012
  • Automated contact management system to achieve client organisation goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Established rapport with clients over the phone, fostering a positive company image.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • respond to the calls.

Education

B. Sc. - Information

University Of Sudan Science & Technology

Mater of business administration (MBA) -

Garden City University

Skills

  • MS Office
  • Excel
  • PowerPoint
  • Internet
  • Team supervision
  • Team work spirit
  • Co-operation
  • Hard worker under stress
  • Good Communication Skills
  • Self-motivated
  • Presentation skills
  • Leadership skills
  • Self-Planning
  • Time Management

Languages

Arabic
English

Custom

Professional, Good, Good, Professional in dealing with internet, Online

Certification

· Diploma in Marketing & Sales.

· Soft skills(Sudacad)

· Corporate Account Management Diploma.

· Network Basic Course.

· CDMA Products (Sudacad).

· Tem Building.

· CRM.

· Negotiation Skills.

· Microsoft Office.

· Advanced Excel.

· Dealing With Work's Pressures Skills.

· Professional selling skills.

· Businesses Analysis.

· Telecommunications

· Preparing for certificate sales manager.

· Marketing and sales for ICT product.

Customer relationship management.

Timeline

Team leader (sales department)

MAXnet
01.2021 - 01.2025

Senior Account Manager Large Business

SUDATEL Telecom Group
01.2013 - 01.2021

Customer Care (Afra mall)

SUDATEL Telecom Group
01.2012 - 01.2013

Customer Care – Call center

SUDATEL Telecom Group
01.2011 - 01.2012

B. Sc. - Information

University Of Sudan Science & Technology

Mater of business administration (MBA) -

Garden City University

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