Habiba Ahmed Ramadan
Talent Acquisition
Haram
Summary
Seeking Challenging position in a professional environment to contribute to its growth and prosperity while pursuing career development that would ultimately lead to the maximum level of self-achievement.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Talent Acquisition Specialist
Etisalat Misr
02.2024 - Current
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Chat and Collection Senior Advisor
Etisalat Misr
06.2023 - 01.2024
- Serve all types of customers in chat channels by answering all customers' inquiries, complaints, and requests to provide the customers with support and clear insights
- Escalate customers' complaints related to products, promotions or services to the concerned departments in order to ensure all complaints are solved properly
- Collect all overdue bills through contacting the customers to collect the payments and minimize debt
- Review customers' bills for any escalated case to ensure bill accuracy
Customer Care - Diamond Account Manager
Etisalat Misr
05.2022 - 05.2023
- Provide differentiated service for Etisalat Niche Customers through one-to-one relationship by account management concept and provide all operational support
- Act as retention advisor to avoid churn and reduce complaint rate
- Handle Cash and Wallet inquiries, requests and investigating AML complaints to avoid any risks
Customer Care - High Value Advisor
Etisalat Misr
08.2021 - 04.2022
- Maintain the agreed on average handling time as defined by Contact center Management guidelines which will ensure ease of accessibility and maintain the agreed on SL
Education
Bachelor of Commerce - Accounting
Cairo University
09.2017 - 07.2021
Anti-Money Laundry (AML) - undefined
Etisalat Misr
Customer Relation Management - undefined
Etisalat Misr
Skills
Screening resumes
Recruitment
Candidate sourcing
Recruitment planning
Talent management
Social media recruiting
Applicant tracking systems
Job posting optimization
Candidate tracking
Salary and benefits negotiations
Personal Information
- Date of Birth: 07/14/99
- Gender: Female
- Nationality: Egyptian
Timeline
Talent Acquisition Specialist
Etisalat Misr
02.2024 - Current
Chat and Collection Senior Advisor
Etisalat Misr
06.2023 - 01.2024
Customer Care - Diamond Account Manager
Etisalat Misr
05.2022 - 05.2023
Customer Care - High Value Advisor
Etisalat Misr
08.2021 - 04.2022
Bachelor of Commerce - Accounting
Cairo University
09.2017 - 07.2021
Anti-Money Laundry (AML) - undefined
Etisalat Misr
Customer Relation Management - undefined
Etisalat Misr
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