Habiba H.Labib
6th of October City
Summary
Accomplished Hub Manager at The Greek Campus with a proven track record in operations and logistics management, enhancing productivity by streamlining processes. Expert in fostering team collaboration and customer service excellence, leading to significant business growth. Skilled in relationship building and technical solutions, achieving top-tier results through strategic planning and problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Hub Manager
The Greek Campus
04.2019 - 06.2020
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Streamlined hub operations by implementing efficient processes and procedures.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Collaborated with senior leadership to develop strategic plans for hub expansion and growth opportunities.
- Leveraged technology tools such as digital platforms or software systems to streamline workflows while maintaining high-quality output results.
- Negotiated contracts with external partners to secure favorable terms that supported overall business objectives.
- Coordinated cross-functional teams for seamless execution of projects and initiatives.
- Prepared billings and estimates for customers.
CEO / Business Owner
TotalFix Facility Management
09.2018 - 02.2019
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Director of Housekeeping
TotalFix Facility Managment
12.2015 - 09.2018
- Manage all employees in the housekeeping department.
- Ensure that all sites are cleaned up to spec.
- Implement training programs to ensure staff are equipped with necessary skills and knowledge.
- Regularly inspect sites to maintain high standards of cleanliness and organization.
- Recruit, schedule, and train all new housekeepers.
- Determine the consumer demands and criteria to be satisfied.
- Develop and implement cost-effective strategies to optimize departmental budget and resources.
- Implement quality control measures to ensure consistent high standards of cleanliness across all locations.
- Regularly evaluate employee performance and provide feedback for improvement, as well as recognize and reward outstanding work to maintain motivation and morale within the department.
- Supervise employees' work and offer the CEO with comments and solutions.
- Assess a company's performance in relation to its aims.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
Corporate Events Manager
Astra Travel
09.2012 - 06.2014
- Facilitating effective communication among internal and external stakeholders.
- Collaborated with cross-functional teams to ensure seamless coordination and execution of all event aspects.
- Successfully executed large-scale events designed to increase employee participation.
- Cultivated strong working relationships with venues, ensuring smooth logistics and optimal space utilization for each event.
- Negotiated favorable contracts with vendors and suppliers, securing top-tier services while maintaining budgetary constraints.
- Evaluated post-event feedback from clients and attendees, incorporating insights into future planning efforts for continuous improvement.
- Led a team of event professionals, providing clear direction and support for successful event delivery.
- Established detailed timelines for all stages of the event lifecycle.
- Developed creative themes for events and created related activities to engage attendees.
- Trained and supervised event staff to complete tasks on time.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Coordinated travel and accommodations for event attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Produced concept plans for high-profile corporate meetings and events.
- Managed cross-functional teams to ensure seamless coordination and successful delivery of complex events.
Store Manager
SWITCH (Apple Retail Store)
10.2008 - 02.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Business Relationship Manager
Post For Systems (Joint Venture Between Egypt Post
11.2007 - 06.2008
- Delivered comprehensive reports to executive management detailing progress toward goals as well as actionable recommendations for future success.
- Served as a primary point of contact for internal and external stakeholders, ensuring seamless communication and collaboration throughout the duration of projects.
- Facilitated training sessions for staff members to ensure a thorough understanding of roles, responsibilities, and expectations within the organization.
- Streamlined communication between stakeholders for improved project efficiency and decision-making processes.
- Boosted client satisfaction rates through prompt resolution of issues or concerns raised during the course of projects or transactions.
- Coordinated activities between departments to achieve seamless integration of company objectives.
- Oversaw contract negotiations, ensuring alignment of interests while protecting the organization''s best interests.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Provided timely and accurate information to stakeholders by maintaining updated records and reports.
- Collaborated closely with department heads to identify opportunities for process improvements within their respective areas of responsibility.
- Developed strong relationships with external partners, ensuring smooth collaboration on joint initiatives.
Product Specialist / Retail Store Manager
Best Buy (Apple Authorized Distributor)
10.2003 - 05.2007
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Continually expanded knowledge of [Product or Service] product line.
- Researched product's technical specifications and accurately communicated information.
- Streamlined product launch processes, ensuring timely market entry and maximizing impact.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Spearheaded creation of user manuals and FAQs, significantly reducing customer support inquiries.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Science - Marketing & Int Business
Modern Science & Arts (MSA)
Cairo, Egypt 04.2001 -
Skills
Operations Management
Logistics Management
Technical skills
Staff Development
Customer Service
Problem-Solving
Team Collaboration
Attention to Detail
Relationship Building
Product Sales
Inventory Management
Timeline
Hub Manager
The Greek Campus
04.2019 - 06.2020
CEO / Business Owner
TotalFix Facility Management
09.2018 - 02.2019
Director of Housekeeping
TotalFix Facility Managment
12.2015 - 09.2018
Corporate Events Manager
Astra Travel
09.2012 - 06.2014
Store Manager
SWITCH (Apple Retail Store)
10.2008 - 02.2011
Business Relationship Manager
Post For Systems (Joint Venture Between Egypt Post
11.2007 - 06.2008
Product Specialist / Retail Store Manager
Best Buy (Apple Authorized Distributor)
10.2003 - 05.2007
Bachelor of Science - Marketing & Int Business
Modern Science & Arts (MSA)
04.2001 -
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