Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Habiba Khoder

IT Engineer
Cairo

Summary

Experienced in helping users correct problems with computer systems and different Applications. Comfortable working alone or in a team to successfully investigate and troubleshoot problems.

Seeking employment at a reputable company.

Overview

3
3
years of professional experience
2
2
Languages

Work History

IT Service Desk Engineer

Orange Business Services
8 2021 - Current
  • Assisted OBS users with various types of technical issues via email, live chat and telephone.

Social Media Coordinator

ReMark Advertising Agency
04.2021 - 07.2021
  • Wrote social media content to increase engagement with customers.

Customer Service Representative

Vodafone UK
11.2020 - 02.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Presales Engineer Trainee

Aptec (Ingram Micro)
01.2020 - 03.2020
  • Developed proposals to deliver value, meet product requirements and provide path for future development.

Social Media Representative

Mii Accessories
01.2019 - 12.2019
  • Served as main point of contact for clients, answering questions and responding to messages.

Telesales Agent

Travel era
02.2017 - 08.2017
  • Selling housing for people who are visiting exhibitions far from their homes

Bank Customer Service Representative Trainee

HSBC Bank
08.2014 - 09.2014
  • Offered every customer exceptional service levels to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Education

CCNA Course

Ahmed Nabil Academy

Bachelor of Engineering - Electronics And Communication Engineering

Misr International University
Cairo

Mobile Package (LTE) Course

Telcome Egypt

High School Diploma -

The English School IGCSE
Cairo

Skills

Microsoft office 365

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Timeline

Social Media Coordinator

ReMark Advertising Agency
04.2021 - 07.2021

Customer Service Representative

Vodafone UK
11.2020 - 02.2021

Presales Engineer Trainee

Aptec (Ingram Micro)
01.2020 - 03.2020

Social Media Representative

Mii Accessories
01.2019 - 12.2019

Telesales Agent

Travel era
02.2017 - 08.2017

Bank Customer Service Representative Trainee

HSBC Bank
08.2014 - 09.2014

IT Service Desk Engineer

Orange Business Services
8 2021 - Current

CCNA Course

Ahmed Nabil Academy

Bachelor of Engineering - Electronics And Communication Engineering

Misr International University

Mobile Package (LTE) Course

Telcome Egypt

High School Diploma -

The English School IGCSE

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Habiba KhoderIT Engineer