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Adaptable IT Service Desk Engineer with 25 years of experience in support roles and a knack for troubleshooting and resolving complex technical issues using strong problem-solving skills and deep knowledge of IT systems. Known for delivering excellent customer service and teamwork.

Extensive expertise in deploying applications and updates and with maintaining and configuring hardware and software. Adept at problem management and proficient in Microsoft Operating Systems and Office Suite. Strong capabilities working with enterprise systems such as Active Directory, Microsoft Exchange, SharePoint and SAP. Skilled in utilising a range of IT tools including ServiceNow and LANDesk to enhance operational efficiency. Committed to leveraging technical skills to drive organisational success while pursuing opportunities for continuous professional development.

Ready to use and develop technical knowledge, analytical abilities, and customer interaction in an IT support role.

An adaptable and responsible individual who is always enthusiastic in learning new things in life. I am also a kind of person who can work under pressure as well as using own initiative as I have history of working in both busy environment to satisfy every customer needs and working alone to solve the issue by investigating thoroughly. I have a strong interpersonal skills such as written and verbal communication, problem solving and listening skills. Being an enthusiastic person in life, I have gained many experiences and completed my studies in level 3 diploma in mechanical engineering, a levels in sports coaching science and also achieved many management skills while working on the field for the boxing event. As a result I have gained a range of IT / comms skills and learn to multitask and manage my time effectively.

Experienced IT professional equipped for role. Adept at resolving technical issues, providing exceptional support, and enhancing user satisfaction. Strong focus on team collaboration and achieving results. Known for reliability, adaptability, and effective communication skills. Proficient in troubleshooting, network management, and customer service.

Experienced IT support specialist skilled in the selection and setup of various technical equipment. Exceptional communication abilities contribute to knowledgeable and satisfied customers. Proficient in instructional techniques and problem-solving, minimizing apprehension regarding new technology.

Habiba Khoder

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IT Service Desk Engineer

Social Media Coordinator

Customer Service Representative

Presales Engineer Trainee

Social Media Representative

Telesales Agent

Bank Customer Service Representative Trainee

Education

CCNA Course

Bachelor of Engineering - Electronics And Communication Engineering

Mobile Package (LTE) Course

High School Diploma -