Habiba Negm
International Marketing Manger
Egypt
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Flight Operations Officer
Air France-KLM
01.2024 - 12.2024
- Evaluated potential risks associated with specific routes or destinations, providing alternative options when necessary for optimal safety considerations.
- Ensured timely dissemination of critical information to relevant parties during irregular operations or emergency situations.
- Collaborated effectively with other departments such as maintenance, catering services, passenger handling units for seamless flight preparations.
- Assisted in the successful onboarding of new Flight Operations Officers through thorough training and mentorship programs.
- Enhanced flight operations efficiency by developing and implementing detailed procedures and protocols.
Sales Manager
Wyndham
11.2022 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Technical Support Executive
Amazone
08.2021 - 01.2022
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Technical Assistant
Vodafone UK
09.2020 - 05.2021
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Liaised with customers, communicating and resolving problems and concerns.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
Technical Support Representative
Booking.Com Call Center
01.2018 - 07.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Computer And Information Sciences
Cairo Higher Institute
Cairo, Egypt08-2024
Skills
Operational decision making
Time management aptitude
Team leadership
Emergency response planning
Ground operations coordination
Client relationship management
Lead generation
Business planning
Passenger assistance
Customer service
Hospitality management
Language skills
Social media proficiency
Gym, travel, outdoor, yoga
Travel has taught me a lot about myself, different cultures, and diverse legal systems. Fitness and the gym are the strongest pillars in my life, keeping me mentally and physically strong.
Timeline
Flight Operations Officer
Air France-KLM
01.2024 - 12.2024
Sales Manager
Wyndham
11.2022 - 11.2023
Technical Support Executive
Amazone
08.2021 - 01.2022
Technical Assistant
Vodafone UK
09.2020 - 05.2021
Technical Support Representative
Booking.Com Call Center
01.2018 - 07.2020
Bachelor of Science - Computer And Information Sciences
Cairo Higher Institute
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