Hadeel Gamal
Business Intelligence Analyst
New Cairo,C
Summary
Prudent Business Intelligence Analyst with 4 years providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Business Intelligence Analyst
Teleperformance
1 2022 - Current
- Creation of 10+ projects tailored to optimize customer service team's efficiency, leveraging expertise in SQL, Power BI, and Excel
- Meticulously gather, assess, and catalog data totals into centralized database, ensuring both accuracy and adherence to report deliverable timelines
- Engineer automated procedures within SQL Server to deliver precise operational analytics and key performance indicators (KPIs) for various sectors in company
- Monitor Customer Satisfaction (CSAT) continuously to address issues promptly utilizing advanced problem-solving techniques to identify root causes of issues and propose effective solutions to end-users
- Partner closely with stakeholders to define requirements that align with organizational objectives to Optimize strategies and achieve objectives by evaluating sales performance against targets
- Implement Customer Segmentation for tailored approaches, promoting personalized experiences and improved outcomes
- Utilize tools like Power BI, Excel, and Power Apps to develop detailed reports and interactive dashboards.
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
- Standardized best practices in report generation across departments to ensure consistency in presentation formats as well as analysis methodologies employed.
- Supported strategic decision-making processes by delivering timely and accurate insights from complex datasets.
- Collected data from wide-ranging sources.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Provided ad-hoc reports for executive leadership team to support informed decision-making during critical situations or periods of change management.
- Championed data-driven culture within organization by promoting use of analytics tools and methodologies across departments.
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools
Technical Sales Engineer
Sinamics
1 2016 - 1 2017
- Analyzing market requirements and identifying potential customer segments
- Develop risk management plan to minimize or eliminate risks
- Contributing to sales effectiveness by identifying short and long-term issues and recommending courses of action which Increased sales by 10%
- Developed comprehensive proposals for complex projects, showcasing value of technical solutions in meeting client objectives.
- Contributed to product development by gathering valuable feedback from customers on desired features and improvements.
- Developed comprehensive proposals for complex projects, showcasing the value of our technical solutions in meeting client objectives
Map Analyst
TELUS International
01.2021 - 01.2022
- Gather geographic data from various sources like satellite imagery, surveys, GPS, and remote sensing technologies
- Process raw geographic data using GIS software to extract relevant information and perform spatial analysis
- Quality Control to ensure accuracy and reliability of data and maps through verification, error-checking, and validation procedures
- Develop models to simulate real-world scenarios or analyze relationships using statistical techniques and modeling tools.
- Optimized resource allocation by creating accurate project plans based on historical data from SAP system.
- Championed best practices for effective use of SAP system throughout organization, driving continuous improvement efforts.
Production and Planning Analyst
11 eleven event management company
01.2018 - 01.2021
- Analyze production processes for improvements in workflow, equipment performance, and resource use to enhance efficiency and reduce costs
- Gathering production data from various sources like databases, and operational reports
- Generating reports and dashboards to present key performance indicators (KPIs) and production metrics
- Forecast future production needs using historical data and market trends
- Collaborate with sales, marketing, and supply chain to align production plans with customer demand and minimize inventory costs
- Collaborating with cross-functional teams, including production, engineering, procurement, and logistics, to align production plans with business objectives.
- Contributed to the successful launch of new products through comprehensive market research, demand planning, and cross-functional collaboration.
- Provided timely reporting on project status, highlighting areas of concern or potential roadblocks for swift resolution.
- Optimized inventory management by analyzing historical sales data and creating accurate demand forecasts.
- Managed multiple priorities effectively, consistently achieving deadlines while maintaining a high level of attention to detail in all deliverables produced.
- Leveraged analytical tools to identify trends, opportunities, and threats within the industry landscape.
- Coordinated closely with production teams to ensure optimal resource allocation and minimize potential bottlenecks during peak periods.
Electronics Engineer
FabLab Dhahran
01.2014 - 01.2015
- Analyzing electronics system requirements and customer needs to determine project feasibility
- Engaging in problem-solving activities and generating suggestions to support teamwork.
- Evaluated operational systems and recommended design modifications to eliminate causes of malfunctions or changes in system requirements.
- Conducted thorough failure analysis on electronic components, identifying root causes and implementing corrective actions to prevent future occurrences.
- Mentored junior engineers and provided guidance on best practices in electronics design, leading to improved team performance and project success rates.
Education
Nanodegree in Data analysis -
Udacity
Cairo 01.2020 - 05.2021
MBA - Business Administration And Management
Brooklyn Business School
Cairo 05.2018 - 05.2020
Bachelor in Mechatronics Engineering - Mechatronics Engineering
Helwan University
Cairo 05.2009 - 05.2014
PL-300T00 Microsoft Power BI Data Analyst - Business Intelligence
New Horizons
Cairo, Egypt20762B Developing SQL database -
New Horizons
Cairo20761A Querying Data with transactSQL -
New Horizons
Cairo, EgyptSkills
Power BI
SQL Programming
Data Visualization
Data Analysis
Advanced Excel
Data Quality Management
Big Data Analytics
Business Intelligence Analysis
Custom Reporting
Business Development
SQL and Databases
Problem-solving aptitude
Solution Design
KPI Monitoring
Python Programming
ETL development
Analytical Skills
Tableau
Business Planning
Problem-Solving
Excellent Communication
Languages
English
Proficient
C2
Arabic
Proficient
C2
Timeline
Map Analyst
TELUS International
01.2021 - 01.2022
Nanodegree in Data analysis -
Udacity
01.2020 - 05.2021
MBA - Business Administration And Management
Brooklyn Business School
05.2018 - 05.2020
Production and Planning Analyst
11 eleven event management company
01.2018 - 01.2021
Electronics Engineer
FabLab Dhahran
01.2014 - 01.2015
Bachelor in Mechatronics Engineering - Mechatronics Engineering
Helwan University
05.2009 - 05.2014
Business Intelligence Analyst
Teleperformance
1 2022 - Current
Technical Sales Engineer
Sinamics
1 2016 - 1 2017
PL-300T00 Microsoft Power BI Data Analyst - Business Intelligence
New Horizons
20762B Developing SQL database -
New Horizons
20761A Querying Data with transactSQL -
New Horizons
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