Omar Mahmoud
Senior Commercial Key Accounts Manager
Cairo
Summary
Senior Commercial Key Accounts Manager with a proven track record in business and sales operations. Adept at strategic leadership, account management, growth initiatives, performance analysis, and cross-functional collaboration. Excellent communication skills and a strong ability to drive revenue growth and partner satisfaction. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Commercial Key accounts manager
Elmenus
7 2021 - Current
- Elmenus is an Egyptian startup founded in 2011
- We're an integrated food discovery and online ordering mobile app & website, where you can find new dishes & restaurants, search by mood, occasion, meal type, see & write reviews, and order online seamlessly
- Currently over 2 Million dining decisions are being made on our platform every month and growing.
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time
- - Sold EGP 2 million ads till May 2024.
- Collected EGP 1.1 million overdue amounts till May 2024.
- Increased key accounts growth rate by 30% through strategic decisions and collaboration with the marketing team.
- Maintained 90% vendor satisfaction over 12 consecutive months.
- Sold online ads worth EGP 2.5 million in 2022 and EGP 4 million in 2023 through the Elmenus platform.
- Reduced Elmenus' share in restaurant marketing expenses by 50% while maintaining consistent growth rates across accounts.
- Collected 70% of overdue invoices from vendors in 2023, equivalent to EGP 1 million.
- Grew existing key accounts till May 2024 with a 32% compound growth rate (CGR).
- Collaborated with various functions to ensure smooth operations and client satisfaction, including marketing, fleet operations, finance, live operations, customer support, and growth management.
- Managed top key clients such as McDonald’s, Bazooka, Ibn Elsham, Buffalo Burger, and Cinnabon.
- Successfully negotiated the conversion of key clients like Bazooka, TBS, and Zooba to use Elmenus delivery.
- Participated in multiple mega campaigns with the marketing and growth teams during Ramadan and both Eids, involving 60% of all clients.
- Negotiated contracts with key clients and met deadlines for their long-term goals.
- Developed a deep understanding of key client needs and prepared customized solutions.
Operational Excellence
Elmenus
09.2019 - 05.2021
- Managed DTD Key clients’ operational figures and KPIs
- Increased successful orders from 91% to 95% over the span of 3 months
- Managed seasonality with innovative ideas to decrease failure rate along with ensuring an excellent customer experience
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Initiate ‘Continuous improvement’ projects through automation of daily tasks and strategic service enhancement projects
- Supervise all restaurants activities and ensure compliance to all company standards to increase all sales and prepare various reports accurately and within time frame
- Provide training to all employees and maintain all work according to required policies
- Responsible for the overall business functions of keeping the restaurants performance according to company standards
- Develop, implement and review operational policies and procedures
- Keep Track of Daily, Weekly and Monthly Performance trends.
Sales Trainer
OPPO
02.2019 - 08.2019
- Develop Training Programs: Create and implement sales training programs for new hires and existing staff
- Deliver Training: Conduct engaging training sessions using various methods (in-person, virtual, on-demand)
- Assess and Evaluate: Develop tools to measure training effectiveness and provide feedback to sales personnel
- Collaborate: Work with sales leaders to align training with business goals and gather feedback
- Improve Continuously: Stay updated on sales techniques and best practices to enhance training content
- Report and Document: Maintain records of training activities and outcomes, and report on training effectiveness.
Back office Executive
Uber
11.2016 - 07.2017
- Gathering and processing research data
- Performing basic admin duties including printing, sending emails, and ordering office supplies
- Assisting and coordinating with the sales team
- Assisting the Front Office team
- Assisting with inventory control
- Organizing staff meetings and updating calendars
- Processing company receipts, invoices, and bills
- Assisting and supporting management.
Education
Licentiate degree - Law
01.2013 - 05.2017
Skills
Sales Operations
Data Analysis
Technology Proficiency
Food Delivery Logistics
Vendor Relationship Management
Marketing and Promotions
Negotiation Skills
Communication Skills
Customer Service Orientation
Strategic Planning
Team Leadership
Project Management
Problem-Solving
Adaptability
Innovation
Metrics and KPIs
Relationship Management
Technical understanding
Account Acquisition
Contract Negotiation
Territory Growth
Pipeline Development
Data-driven decision-making
CRM proficiency
Key Account Management
Client Relationship Building
Timeline
Operational Excellence - Elmenus
09.2019 - 05.2021
Sales Trainer - OPPO
02.2019 - 08.2019
Back office Executive - Uber
11.2016 - 07.2017
Cairo University - Licentiate degree, Law
01.2013 - 05.2017
Senior Commercial Key accounts manager - Elmenus
7 2021 - Current