Hadeer Ahmed Abdelrehman

• Handle client communications (emails & calls) for group Leisure & corporate bookings, ensuring timely and professional responses
• Prepare group offers (10+ rooms) and issue leisure and corporate contracts (summer & winter)
• Coordinate with the Reservations Department on availability, rates, and booking confirmations
• Create and update Special Offers (SPO) based on pricing meetings and market demand
• Prepare monthly sales & marketing reports, including sales call tracking
• Monitor cancellations and analyze revenue impact
• Manage team attendance and submit reports to HR
• Coordinate travel schedules and prepare expense reports for the Sales Team and Regional Director
• Manage office supplies and provide administrative support to the sales team
• Liaise with the Finance Team on payment confirmations and financial documentation
• Reviewed & Finalized B2B contracts, ensuring accuracy and facilitating the Regional Director's signature
• Attend meetings and prepare minutes and follow-up actions
• Maintain and update the Demand Calendar for business planning
• Participate in sales meetings with clients, & attend leisure, corporate Events & Marketing Events
• Collaborate with the Marketing Team on campaigns and ongoing projects
• Coordinate with the external marketing agency on social media activities and campaigns.
• Review social media content with the Marketing Manager before publishing.
• Ensure all marketing content follows brand guidelines and standards.
• Assist in planning and promoting hotel offers, events, and seasonal campaigns.
• Coordinate with different departments to collect information for marketing campaigns and promotions.
• Communicate with suppliers regarding the design and production of marketing materials and promotional giveaways.
• Arrange hotel visits and hosted stays for bloggers and influencers to increase brand exposure.

• Perform all check-in and check-out tasks using opera system
• Review pre-arrival lists from GXP to offer a warm greeting
• Selling the service & the product of the hotels
• Handle outlook and request of the Elite Guest
• Review Reservations of elite guest everyday
• Provide information from GSP about amenities, preference of room type or any special request of the elite guest
• Provide information about our hotel, Marriott Bonvoy, available rooms, rates & brands
• Address customer complaints & solve them & handled any problems
• Follow up with calls of guest in-house to ensure their request or problems have met to their satisfaction
• Review blocking of Rooms & suites all day
• Review arrival of next day of Elite Guest
• Check the room inspection & Review preference of guest in room
• Contact with all departments in hotel (HK, RS, ENG, Sales, Marketing, Accounting, Purchasing)
• Create Wow Story for the guest to make memorable memory
• Review GSS Positive & negative cases
• Handle dinner time in Executive Lounge & Help the Guest to make check-in & out from Executive lounge

• Perform all check-in and check-out tasks using opera system
• Provide information about our hotel, available rooms, rates and amenities
• Handling reservations of the guests and the groups of companies with reservation department
• Selling the service & the product of the hotels
• Confirm group reservations and arrange personalized services for VIP customers
• Respond to clients’ complaints in a timely and professional manner
• Close guest accounts and check guests out and review accounts and charges with guests
• Answer and direct incoming and out-coming calls
• Inform guests of hotel rates and services and make and confirm reservations for guests
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling with the reservation Department and events sales department
• Check arrival of the day and reporting missing arrival and attachment to reservation department
• Closing CL of the companies
• Making list of group arrival
• Making discounts for groups that we have contracts with them

• Reporting to Ceo and operation Social Media Reports Review:
• Weekly & Quarterly Product Inquiries Report
• Monthly & Quarterly Feedback Report
• Q over Q Comparison Feedback Report
• Moderating: posts and messages
• Creating caption for post and flyer
• Connecting with mechanizing department to plan offers for new products
• Planning for the campaign (Theme of each campaign & Communication with Social Media on posts & banners creation & confirmation of concerned parties & posting schedule)
• Planning for SMS Campaigns to customers (Text, Characters Length & Target Audience & Repeated Customers SMS Campaigns)

Marketing Assistant –Marketing Department

• Reporting to Ceo and operation Social Media Reports Review:
• Weekly & Quarterly Product Inquiries Report
• Monthly & Quarterly Feedback Report
• Q over Q Comparison Feedback Report
• Moderating: posts and messages
• Creating caption for post and flyer
• Connecting with mechanizing department to plan offers for new products
• Planning for the campaign (Theme of each campaign & Communication with Social Media on posts & banners creation & confirmation of concerned parties & posting schedule)
• Planning for SMS Campaigns to customers (Text, Characters Length & Target Audience & Repeated Customers SMS Campaigns)

• Handling customers
• Offering clients personal loan
• Using CRM System
• Part-time