Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Personal Information
Education
Internships & Training
Activates:
Timeline
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Hadeer Ahmed Abdelrehman

Hadeer Ahmed Abdelrehman

Giza,Egypt

Summary

Aspiring professional eager to leverage interpersonal skills and expertise within a respected organization while fostering personal and professional growth

Overview

7
7
years of professional experience
18
18
years of post-secondary education
1
1
Certification

Work history

Sales & Marketing Coordinator

Jolie Ville hotel & spa kings island Luxor
Cairo, Egypt
2025.05 - 2026.06
  • Handle client communications (emails & calls) for group Leisure & corporate bookings, ensuring timely and professional responses
  • Prepare group offers (10+ rooms) and issue leisure and corporate contracts (summer & winter)
  • Coordinate with the Reservations Department on availability, rates, and booking confirmations
  • Create and update Special Offers (SPO) based on pricing meetings and market demand
  • Prepare monthly sales & marketing reports, including sales call tracking
  • Monitor cancellations and analyze revenue impact
  • Manage team attendance and submit reports to HR
  • Coordinate travel schedules and prepare expense reports for the Sales Team and Regional Director
  • Manage office supplies and provide administrative support to the sales team
  • Liaise with the Finance Team on payment confirmations and financial documentation
  • Reviewed & Finalized B2B contracts, ensuring accuracy and facilitating the Regional Director's signature
  • Attend meetings and prepare minutes and follow-up actions
  • Maintain and update the Demand Calendar for business planning
  • Participate in sales meetings with clients, & attend leisure, corporate Events & Marketing Events
  • Collaborate with the Marketing Team on campaigns and ongoing projects
  • Coordinate with the external marketing agency on social media activities and campaigns.
  • Review social media content with the Marketing Manager before publishing.
  • Ensure all marketing content follows brand guidelines and standards.
  • Assist in planning and promoting hotel offers, events, and seasonal campaigns.
  • Coordinate with different departments to collect information for marketing campaigns and promotions.
  • Communicate with suppliers regarding the design and production of marketing materials and promotional giveaways.
  • Arrange hotel visits and hosted stays for bloggers and influencers to increase brand exposure.

Guest Relation

Cairo Marriott Hotel & Omar Khayyam Casino
Cairo, Egypt
2022.08 - 2024.07
  • Perform all check-in and check-out tasks using opera system
  • Review pre-arrival lists from GXP to offer a warm greeting
  • Selling the service & the product of the hotels
  • Handle outlook and request of the Elite Guest
  • Review Reservations of elite guest everyday
  • Provide information from GSP about amenities, preference of room type or any special request of the elite guest
  • Provide information about our hotel, Marriott Bonvoy, available rooms, rates & brands
  • Address customer complaints & solve them & handled any problems
  • Follow up with calls of guest in-house to ensure their request or problems have met to their satisfaction
  • Review blocking of Rooms & suites all day
  • Review arrival of next day of Elite Guest
  • Check the room inspection & Review preference of guest in room
  • Contact with all departments in hotel (HK, RS, ENG, Sales, Marketing, Accounting, Purchasing)
  • Create Wow Story for the guest to make memorable memory
  • Review GSS Positive & negative cases
  • Handle dinner time in Executive Lounge & Help the Guest to make check-in & out from Executive lounge

FO Agent

Le Meridien Cairo Airport (Marriott world wide Inc.)
Cairo, Egypt
2021.12 - 2022.06
  • Perform all check-in and check-out tasks using opera system
  • Provide information about our hotel, available rooms, rates and amenities
  • Handling reservations of the guests and the groups of companies with reservation department
  • Selling the service & the product of the hotels
  • Confirm group reservations and arrange personalized services for VIP customers
  • Respond to clients’ complaints in a timely and professional manner
  • Close guest accounts and check guests out and review accounts and charges with guests
  • Answer and direct incoming and out-coming calls
  • Inform guests of hotel rates and services and make and confirm reservations for guests
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Manage conference room bookings and scheduling with the reservation Department and events sales department
  • Check arrival of the day and reporting missing arrival and attachment to reservation department
  • Closing CL of the companies
  • Making list of group arrival
  • Making discounts for groups that we have contracts with them

Promotion: Marketing Executive- Marketing Department

Aman Holding
Cairo, Egypt
2019.09 - 2020.09
  • Reporting to Ceo and operation Social Media Reports Review:
  • Weekly & Quarterly Product Inquiries Report
  • Monthly & Quarterly Feedback Report
  • Q over Q Comparison Feedback Report
  • Moderating: posts and messages
  • Creating caption for post and flyer
  • Connecting with mechanizing department to plan offers for new products
  • Planning for the campaign (Theme of each campaign & Communication with Social Media on posts & banners creation & confirmation of concerned parties & posting schedule)
  • Planning for SMS Campaigns to customers (Text, Characters Length & Target Audience & Repeated Customers SMS Campaigns)

Marketing Assistant –Marketing Department

  • Reporting to Ceo and operation Social Media Reports Review:
  • Weekly & Quarterly Product Inquiries Report
  • Monthly & Quarterly Feedback Report
  • Q over Q Comparison Feedback Report
  • Moderating: posts and messages
  • Creating caption for post and flyer
  • Connecting with mechanizing department to plan offers for new products
  • Planning for the campaign (Theme of each campaign & Communication with Social Media on posts & banners creation & confirmation of concerned parties & posting schedule)
  • Planning for SMS Campaigns to customers (Text, Characters Length & Target Audience & Repeated Customers SMS Campaigns)

Telesales

Commercial International Bank (CIB)
Cairo, Egypt
2019.02 - 2019.09
  • Handling customers
  • Offering clients personal loan
  • Using CRM System
  • Part-time

Education

Bachelor's Degree - Marketing

Arab Academy For Science Technology & Maritime Transport (AASTMT)
Cairo
2014.01 - 2018.01

High School -

Manor House American School
Cairo
2011.01 - 2014.01

School -

SIS Language School
Cairo
2000.01 - 2011.01

Master of Business Administration -

The Arab Academy For Science And Technology And Maritime Tra
Egypt
2026.03 -

Skills

  • Microsoft Windows proficiency
  • Microsoft Office applications
  • Internet research and literacy
  • Social media management
  • Opera, GXP and CRM systems
  • Interpersonal communication
  • Team collaboration
  • Sales techniques
  • Adaptability and learning
  • Pressure handling
  • Flexibility and experience acquisition
  • Negotiation strategies
  • Computer literacy
  • Problem-solving abilities
  • Time management
  • Multitasking and prioritization
  • Decision-making skills
  • Administrative capabilities

Certification

  • professional Diploma Advanced Supply chain & logistics (AAST)
  • Leadership Course (American University in Cairo)
  • Digital Marketing (American University in Cairo)
  • Event Planner Course (A to Z organizing)
  • French Course (Institute Français d'Egypte au Cairo)
  • Business Date Analysis Using Excel (Al-mentor.net)

Languages

Arabic: (Native)
English: (Excellent)
French: (Basic)

Affiliations

  •  Travelling
  • workout keep my fitness
  •  Listening to music
  •  Work in Community Services
  •  Playing Piano

Accomplishments

  • Awarded Employee of the Month at Cairo Marriott Hotel & Omar Khayyam Casino (Zamalek) for outstanding performance and guest service excellence
  • Recognized with “Spirit to Serve” at Cairo Marriott Hotel & Omar Khayyam Casino (Zamalek) for delivering exceptional guest experience
  • Received positive feedback in Guest Satisfaction Surveys (GSS) at Cairo Marriott Hotel & Omar Khayyam Casino (Zamalek) for professionalism and smooth guest handling
  • Honored by Rotary Club leadership as Best Director – Community Service for outstanding leadership and community impact
  • Competitive archery athlete, participated in the Egyptian National Championship

Personal Information

Education

Current

Internships & Training

  • Events Department in Cairo Marriott hotel [11-2-2024 / 3-3-2024]
  • Sales (EBC, Groups, Reservations, Corporate, Travel) In Cairo Marriott hotel [2-7-2023 / 11-7-2023]
  • Marketing Department in Cairo Marriott hotel [11-7-2023 / 13-7-2023]
  • Event & Marketing Department at Le Ciel [2-6-2021 / 25-11-2021] Freelance
  • Public Relation Specialist at Sky press Agency [28-3-2021 / 1-6-2021] Freelance
  • Organizer Event of CCF at Enigma Magazine [30-11-2018]
  • I Network Middle East Agency [2018]
  • British Petroleum [2017]

Activates:

  • Volunteer at (Children ‘s cancer hospital (2016)
  • Rotary Egypt:

Ø Professional Development Committee Director- Rotaract El-Tahrir (2021-2022)

Ø Member at District 2451 Public Relation Committee (2020 /2021)

Ø Community service director – Rotaract El-Tahrir (2019 / 2020)

Ø Community service director - Rotaract Cairo south (2018/2019)

Ø Public Relation director – Rotaract gzeret el roda (2016/2017)

Timeline

Master of Business Administration -

The Arab Academy For Science And Technology And Maritime Tra
2026.03 -

Sales & Marketing Coordinator

Jolie Ville hotel & spa kings island Luxor
2025.05 - 2026.06

Guest Relation

Cairo Marriott Hotel & Omar Khayyam Casino
2022.08 - 2024.07

FO Agent

Le Meridien Cairo Airport (Marriott world wide Inc.)
2021.12 - 2022.06

Promotion: Marketing Executive- Marketing Department

Aman Holding
2019.09 - 2020.09

Telesales

Commercial International Bank (CIB)
2019.02 - 2019.09

Bachelor's Degree - Marketing

Arab Academy For Science Technology & Maritime Transport (AASTMT)
2014.01 - 2018.01

High School -

Manor House American School
2011.01 - 2014.01

School -

SIS Language School
2000.01 - 2011.01
Hadeer Ahmed Abdelrehman