HADEER ATEF
Cairo
Summary
- Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Senior Sales Consultant
JADEER DEVELOPMENT
09.2024 - Current
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Identified prospects through cold calling, social media and trade publications.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Evaluated clients' needs and created plan of action to provide solutions.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
Property Consultant
JDAR DEVELOPMENT
07.2022 - 08.2024
- Educated clients looking to buy on current market conditions, legal requirements, pricing, and mortgages.
- Generated leads for sales properties through cold calls and referrals.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Coordinated appointments to show buyers prospective homes.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Business Advisor
ARDIC DEVELOPMENT
04.2021 - 06.2022
- Promote the company's products to existing customers and attract new customers
- Familiarity with all information related to the company's products and the ability to fully explain it to customers
- Always keen to follow up on customer satisfaction with the company's products and services
- Constant communication with customers and creating a good and continuous relationship from the beginning of the transaction until the end of the last installment
- Assisting other departments concerning customers, whether about material aspects and collections or regarding completing customer papers and data
- Submit the required sales reports to the sales manager in a timely manner
- Contribute to maintaining good relations with customers, raising their satisfaction rate, creating, following up, and updating their data records and their information base
- Coordinating between the company's various departments and the sales department to facilitate the circulation of information and data, whether related to the department or necessary for it
Senior Business Development
ROYAL MARINE SERVICE
02.2021 - 09.2021
- Perform all activities related to finding new clients and responding to all inquiries
- Set the Marketing Plan and explore all potential clients
- Manage the overall communication with the client and close sales
Social Media Specialist
Freelancer
01.2020 - 03.2021
- Responsible for creating and administering content on all social media platforms, such as Facebook, and Instagram, to build an audience and ensure customer engagement
- Write long- and short-form social media messages that attract new users and engage current users
- Wear many hats as I work with multiple teams to develop strategy, work with designers, and copywriters, manage social communities, and analyze data
- Industries that were handled: Realstate, Education Academies, and restaurants
Telesales Team Leader
INFINITY TRAVEL
02.2019 - 12.2019
- Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales
- Inform customers about all products in the company, their uses, and benefits
- Take orders made by customers and ensure that they are successfully delivered to them in due time
- Follow up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfaction
- Create a good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
- Evaluate sales records periodically to make balances and ensure that sales figures tally with the number of goods sold
- Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills
Senior Business Development
AL MOASHER FOR PROGRAMMING AND INFORMATION
04.2017 - 01.2019
- Make recommendations to direct manager regarding necessary changes to affect how clients accept our company services
- Following services process and notice in the CRM for each client
- Handling Consultation requests and meetings
- Relate with clients for service delivery in consultation line with the company’s terms and conditions
- Handling part of e3melbusiness page inbox
- Get involved in some projects of the organization for the accomplishment of the company’s strategies and goals
- Get involved in meetings involving the business technical team of the organization
- Make reports to management regarding internal business issues
Customer Service Team Leader
AL MOASHER FOR PROGRAMMING AND INFORMATION
01.2016 - 03.2017
- Give constant direction to team members to ensure that all duties are carried out to the highest of standards
- Writes and administers performance reviews for skill improvement
- Handling customer complaints that are proving difficult to team members and resolve their complaints
- Ensure that all information needed by the customer team members is available and in good condition to enable smooth flow of operations and customer satisfaction
Telesales Executive
EL KHARAT CO.
09.2015 - 01.2016
- Executing outbound calls to customers using professional selling skills to generate and close a high number of quality leads
- Provides qualified and potential customers with follow-up information regarding shipment and receipt of products
- Organizing sales visits
- Demonstrating and presenting products in the store
- Help clients find products they’re looking for in our store
- Demonstrate proper use of makeup and skincare products
- Inform customers of prices and special offers
Telesales Representative
HOSPITALITY MARKETING CONCEPTS (HMC)
11.2014 - 12.2015
- Contact potential or existing customers to inform them about our services
- Answer questions about services or the company
- Ask questions to understand customer requirements and close sales
- Enter and update customer information in the database
- Go the “extra mile” to meet the sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Marketing Executive
TRUSTWAY GROUP
02.2014 - 10.2014
- Communicating with target audiences and managing customer relationships
- Managing the production of marketing materials, including, leaflets, posters, and flyers
- Arranging the effective distribution of marketing materials
- Maintaining and updating customer databases
- Contributing to, and developing, marketing plans and strategies
- Evaluating marketing campaigns
- Monitoring competitor activity
Education
BACHELOR OF COMMERCE - B.Sc. in Business Administration
Ain Shams University
01.2022
HIGH SCHOOL DIPLOMA - Intermediate School Industrial Diploma
Intermediate School of Drawing & Textile Printing
01.2013
Skills
- NEGOTIATION & CONVINCING
- SALES PRESENTATION
- SALES & MARKETING
- DECISION MAKING
- CUSTOMER SERVICE
- BUSINESS DEVELOPMENT
- MICROSOFT OFFICE
- SOCIAL MEDIA MARKETING
Languages
Arabic
English
Hobbies and Interests
- Photography
- Reading
- Travelling
- Sport
Personal Information
- Date of Birth: 06/01/93
- Nationality: Egyptian
- Marital Status: Single
Timeline
Senior Sales Consultant
JADEER DEVELOPMENT
09.2024 - Current
Property Consultant
JDAR DEVELOPMENT
07.2022 - 08.2024
Business Advisor
ARDIC DEVELOPMENT
04.2021 - 06.2022
Senior Business Development
ROYAL MARINE SERVICE
02.2021 - 09.2021
Social Media Specialist
Freelancer
01.2020 - 03.2021
Telesales Team Leader
INFINITY TRAVEL
02.2019 - 12.2019
Senior Business Development
AL MOASHER FOR PROGRAMMING AND INFORMATION
04.2017 - 01.2019
Customer Service Team Leader
AL MOASHER FOR PROGRAMMING AND INFORMATION
01.2016 - 03.2017
Telesales Executive
EL KHARAT CO.
09.2015 - 01.2016
Telesales Representative
HOSPITALITY MARKETING CONCEPTS (HMC)
11.2014 - 12.2015
Marketing Executive
TRUSTWAY GROUP
02.2014 - 10.2014
HIGH SCHOOL DIPLOMA - Intermediate School Industrial Diploma
Intermediate School of Drawing & Textile Printing
BACHELOR OF COMMERCE - B.Sc. in Business Administration
Ain Shams University
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