HADEER ATTYA
Senior Agent
Cairo
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
4
4
years of professional experience
23
23
years of post-secondary education
Work History
AGENT / SENIOR AGENT
ATHEEL CONTACT CENTER
11.2021 - 08.2024
- IN ORDER TAKER ACCOUNT (MARHBA, EZZ ELMOUNFY, CHICKEN PLANT)
- Maintained a high level of accuracy while inputting orders into the system, reducing errors and miscommunications.
- Offered product samples, answered questions and helped customers find items.
Customer Agent (AMERICANA ACCOUNT)
EXCEED
11.2020 - 10.2021
- Receiving orders,inquiries and complaints from customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
REAL ESTATE TELESALES
KAYAN Real Estate Consulting
08.2020 - 11.2020
- SHOWING A NUMBER OF APARTMENTS AND PROPERTIES TO A GROUP OF CLIENTS AND TRYING TO CONVINCE THEM TO CONTRACT WITH US
- Increased properties sales by developing and implementing targeted marketing strategies for commercial real estate listings.
Education
Bachelor of Arts - Department of Sociology
CAIRO UNIVERSITY
04.2001 - 04.2024
IBS Training Academy
Skills Training Course
01.2024
Skills
Typing,Email communications
Creating and managing spreadsheets
Working with word processing documents
Problem-solving skills
Customer needs determination
Online research,Using databases
Image editing
Profile
Date of Birth: 20 Sep,2001 (Cairo) , Nationality : Egyptian ,Marital Status: Single
Languages
Arabic
Native language
English
Intermediate
B1
Hobbies
Reading in Arts and History
Timeline
AGENT / SENIOR AGENT
ATHEEL CONTACT CENTER
11.2021 - 08.2024
Customer Agent (AMERICANA ACCOUNT)
EXCEED
11.2020 - 10.2021
REAL ESTATE TELESALES
KAYAN Real Estate Consulting
08.2020 - 11.2020
Bachelor of Arts - Department of Sociology
CAIRO UNIVERSITY
04.2001 - 04.2024
IBS Training Academy
Skills Training Course
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