Hadeer Emad Abo-Hegil

• Lead daily operations and system administration for integrated e-payment systems to ensure high availability and stability across production and test environments.

• Support and monitor system interfaces and integrated environments, identifying and resolving cross-system technical issues in coordination with development and infrastructure teams.

• Coordinate deployments and updates across multiple environments, ensuring alignment between system components and minimal service impact.

• Execute and oversee UAT activities for new enhancements and fixes across integrated systems to confirm readiness before production release.

• Manage access controls and system configurations to maintain security, compliance, and operational efficiency.

• Prepare and share incident, performance, and system health reports to support continuous improvement and integration stability.

• Supported day-to-day operations of large-scale e-payment platforms operating across multiple integrated systems.

• Monitored system performance and interfaces, troubleshooting technical issues affecting transaction flows and system availability.

• Coordinated with development and infrastructure teams to investigate and resolve production issues related to system integrations.

• Performed UAT and regression testing for system enhancements to validate functionality across integrated environments prior to deployment.

• Supported production pilots, deployments, and post-go-live activities to ensure smooth system operations.

• Supported backend operations for Fawry Plus services, including POS systems and branch accounts, ensuring smooth functionality across integrated environments.
• Managed change requests and coordinated with technical teams for implementation and validation.
• Executed UAT and regression testing for new releases, reviewed application specs, and supported production deployments.
• Monitored system behavior, resolved operational issues, and performed troubleshooting to maintain service continuity.
• Acted as contact between business users and technical teams, ensuring effective communication and issue resolution.

• Ensured compliance with AML, CBE, and CIB regulations for Vodafone Cash and Smart Wallet services, including contract audits and subscriber verification.
• Managed wallet onboarding, updates, and closures, while monitoring regulatory timelines and suspensions.
• Coordinated UAT and digital channel enhancements, reviewed application specs, and supported production readiness.
• Provided operational and technical support to bank agents and service providers, resolving complaints and system issues.
• Delivered process presentations, updated wallet forms per regulations, and participated in ICT events to drive Smart Wallet adoption.
• Developed acquisition strategies, including onboarding corporate clients for disbursement models.