Hadeer Essam

• Define test methods, create test plans for new or updated software projects and monitor the systems' performance to determine if the software will perform accurately and reliably according to documented requirements
• Guide and monitor the analysis, design, and execution of the test cases and test suites and assist in generating the use cases to ensure that all functional requirements of a system are captured during the product design phase
• Create strategies to mitigate risks and take the necessary measures to control the risks
• Create test reports to summarize project status
• Following up with all team members
• Creating Estimations for tasks assigned
• Api testing using postman
• Performance testing using Jmeter
• Led testing efforts for e-commerce platforms like Prexle and Zid, ensuring seamless integration of payment gateways, user flows, and product catalog management
• Conducted performance, functional, and integration testing for Foodics ,Marn , and Lazywait POS systems, focusing on transaction accuracy, inventory management, and syncing across multiple devices
• Performed API testing for seamless backend communication and integration between systems using Postman
• Collaborated closely with cross-functional teams to ensure high-quality releases for complex retail and food service environments
• Designed and executed database testing scenarios to validate data integrity, consistency, and accuracy across multiple environments.
• Wrote and executed SQL queries to verify backend data, check CRUD operations, and validate business rules.
• Facilitated daily meetings with the Customer Support (CS) team to review and discuss reported customer issues.
• Consolidated and documented feedback from CS, translating it into actionable bug reports and feature requests for the development team.
• Ensured timely follow-up and resolution of customer-reported issues, improving product quality and customer satisfaction.

• Lead quality assurance activities for a clinical veterinary AI-powered Practice Management System (PMS) and Veterinary Business Intelligence platform.
• Define and execute test strategies, test plans, test cases, scenarios, regression suites, smoke tests, and exploratory testing across core veterinary and business modules.
• Validate end-to-end workflows covering patients, clients, appointments, medical records, SOAP notes, prescriptions, procedures, dental charts, treatment plans, invoices, estimates, payments, purchases, expenses, and financial reporting.
• Perform API testing and backend validation to verify request/response behavior, business rules, integrations, permissions, and data consistency.
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• Test complex financial workflows including invoices, estimates, payments, credits, discounts, taxes, balances, purchases, expenses, and cash-flow related calculations.
• Validate role-based access control and permission scenarios across business, clinic, client, patient, invoice, and other system modules.
• Identify, reproduce, document, prioritize, and follow up on defects, providing clear reproduction steps, expected/actual results, and supporting evidence.
• Collaborate closely with developers, product owners, and customer support teams to clarify requirements, investigate reported issues, and ensure defects are resolved before release.
• Review requirements and product documentation and identify gaps, edge cases, validation requirements, and potential risks before implementation.
• Perform UI, functional, integration, regression, smoke, and usability testing for web-based applications.
• Support release validation and ensure new features do not introduce regressions into existing workflows.
• Test multilingual and timezone-sensitive functionality, including appointment scheduling and date/time behavior.
• Validate system auditability and workflow-level changes in an environment designed around detailed audit logs and business intelligence.

• Reviewing documentations
• Design, implement and execute test cases & scenarios
• Running Manuel tests
• Managing the test strategy
• Performing user interface, integration, regression and smoke testing
• Collaborate With Developers and Product Owners to Stay Current On Product Features and Intended Functionality

• Alexandria Port Automation (black box testing)
• ERP in Alexandria Port (Black box testing) -financial, billing, and commercial systems
• Projects: Smart ports solutions SPS phases1, 2 and 3 (project)
• Experience in MOCK + reviewing documentation
• Build test cases & scenarios
• Running Manuel test